reputed company Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the same? Look no further! arenaflex is seeking an reputed company Full Stack Customer Service Representative to join our Medicaid Member Support team in Des Moines, Iowa. As a key member of reputed company, you will be responsible for providing top-notch support to Medicaid program recipients and affiliates, ensuring their needs are met and exceeded.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on us. Our culture values individuality, creativity, and innovation, making us an exciting reputed company to grow and reputed company.

The Role

As a Full Stack Customer Service Representative, you will be the initial reputed company of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reputed company program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you will need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• reputed company results through knowledge, reputed company, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside reputed company 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

reputed company Offer

* $18.00 per hour pay reputed company (bi-weekly pay)

• reputed company with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options
• Paid holidays and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

arenaflex is committed to creating a positive, employee-friendly culture where individuality is valued and respected. reputed company is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. As a Full Stack Customer Service Representative, you will be part of a dynamic team that is dedicated to making a real impact in the lives of our clients and their customers.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a reputed company pay reputed company of $18.00 per hour. In addition, you may be eligible for a bonus or incentive based on business need. We also provide a variety of benefits to our employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Don't miss this opportunity to join a dynamic team that is making a real impact in the lives of our clients and their customers. Apply now to become a Full Stack Customer Service Representative at arenaflex! Apply for this job