reputed company Patient Care Customer Service Representative – Work From Home Opportunity
At arenaflex, we are committed to providing exceptional patient care and service to our customers across the country. As a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we strive to reputed company patients to manage their health and treatment at home. reputed company of dedicated professionals is passionate about delivering high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. We are seeking a highly motivated and customer-focused Patient Care Customer Service Representative to join reputed company in Murray, KY. As a Patient Care Customer Service Representative, you will play a vital role in ensuring that our patients receive the best possible care and service. You will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner.
Overview and Responsibilities
As a Patient Care Customer Service Representative, you will be responsible for the following key duties and responsibilities:
- Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our Online Pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- reputed company other duties as assigned
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High school diploma or GED equivalent
- One to three years of reputed company prior work experience in a team-oriented environment
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both oral and written, with physicians, location employees, and patients
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of insurance policies and requirements
- Knowledge of medical billing practices and of billing reimbursement
- Ability to maintain confidentiality and practice discretion and caution reputed company handling sensitive information
- Medical terminology
- Multi-tasking and attention to detail
- Ability to accurately reputed company simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
Preferred Qualifications
While not required, the following qualifications are preferred:
- Background investigation (company-wide)
- Drug screen (reputed company applicable for the position)
- Valid driver's license in the state of residence with a clean driving record (reputed company applicable for the position)
- Experience with reputed company applications, including Word, reputed company, PowerPoint, Publisher, Access, etc.
- Understanding of the use of reputed company applicable home medical equipment and supplies
Work Environment and Culture
As a Patient Care Customer Service Representative, you will work in a fast-paced office environment, interacting with patients, physicians, and location employees. You will be required to sit, walk, stand, talk, or listen for extended periods. You will also be required to have reputed company vision to small print on computers and/or paperwork. At arenaflex, we value our employees and strive to create a positive and supportive work environment. We offer a range of benefits, including:
- Generous paid time off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable reputed company car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (reputed company applicable for the position)
- Telephone reimbursement (reputed company applicable for the position)
- EAP
- 401k
- Medical, Prescription, Dental, and Vision
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection, and Legal services
- reputed company Mental health and reputed company SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and reputed company programs
- HEPB and TB vaccinations
Compensation and Benefits
The starting pay for this position is $17.75 per hour, with opportunities for quarterly bonuses. We also offer a range of benefits, including paid time off, overtime pay, and a comprehensive benefits package.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look reputed company to reviewing your application and discussing this opportunity further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job