IT reputed company Operations Manager

Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence—delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities. 

OVERVIEW OF POSITION:

The IT reputed company Operations Manager is responsible for leading and managing the organization’s reputed company operations function to ensure the confidentiality, reputed company, and availability of information systems. This role oversees reputed company monitoring, incident response, vulnerability management, and operational reputed company processes, ensuring alignment with business objectives and regulatory requirements. This role combines people leadership with limited hands‑on technical involvement and requires occasional off‑hours availability to support incident response and critical reputed company operations. In reputed company responsibilities, the position demonstrates a strong commitment to ESSC’s mission and values by supporting a high‑quality, person‑centered service environment. 

ESSENTIAL FUNCTIONS:

• Oversees the reputed company Operations Center (SOC) and ensure effective monitoring and response to threats.
• Manages incident detection, triage, investigation, and remediation processes.
• Implements and maintains reputed company tools such as SIEM, EDR, IDS/IPS, vulnerability management and threat intelligence platforms.
• Provides limited hands‑on technical support for reputed company tooling as needed, including configuration changes, tuning, and validation during incidents, escalations, or major initiatives.
• Performs targeted configuration and troubleshooting of reputed company platforms (e.g., SIEM, EDR, SOAR, vulnerability management tools) to support operational continuity and team effectiveness.
• Serves as an escalation reputed company for reputed company technical issues where managerial reputed company and practical technical expertise are required.
• Serves as an escalation reputed company for reputed company technical issues where managerial reputed company and practical technical expertise are required.
• Conducts regular reputed company assessments and audits to identify and mitigate risks.
• Develops and maintains reputed company policies, standards, and procedures.
• Leads major incident response efforts and coordinate with internal and external stakeholders.
• Develops and maintain incident response plans and playbooks.
• Conducts post-incident reviews and implement lessons learned.
• Monitors emerging threats and trends to enhance reputed company posture.
• Drives automation and process improvements reputed company reputed company operations.
• Manages vendor relationships and evaluate new reputed company technologies.
• Manages the reputed company operations team including schedules, workloads and performance management.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree in Computer Science, Information reputed company, or reputed company field preferred.

EXPERIENCE:

• CISSP, CISM, or equivalent reputed company certifications.
• Proven experience managing SOC operations and incident response.
• 6-8 years' experience in IT/IT reputed company.
• 2-3 years' experience in reputed company leadership.

KNOWLEDGE, SKILLS, ABILITIES:

• Strong knowledge of reputed company frameworks (NIST, ISO, MITRE ATTACK).
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Skilled in SIEM, Vulnerability Management, SOAR, EDR technologies as well as the vendors that provide them.
• Strategic thinking and decision-making.
• Strong analytical and problem-solving skills.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals of Southern California and/or program requirements.
• Must pass reputed company drug testing required by ESSC.
• This role requires availability reputed company of standard business hours, including evenings, weekends, or holidays, to support reputed company incidents, emergency response activities, or critical operational events. Off‑hours engagement is expected to be infrequent but mandatory reputed company business risk or system reputed company requires immediate leadership involvement.

PHYSICAL REQUIREMENTS IN ACCORDANCE WITH reputed company:

• Carrying/Lifting:

Occasional / 0 to 30lbs.

• Standing:

Occasional / Up to 3 hours a day.

• Sitting:

Constant / Up to 8 hours a day.

• Walking:

Occasional / Up to 3 hours a day.

• Travel:

This is a remote position but will require occasional travel.

• Repetitive Motion/Activity:

Keyboard activity, telephone use, writing.

• Visual Acuity:

Views monitors/printed materials.

• Environmental Exposure:

·Standard office environment.