Planning Specialist, Customer Experience

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For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the reputed company."

Key Relationships:

• Planning & Scheduling Supervisor 

• Planning & Scheduling Sr. Leader

• Director Routing and Scheduling 

• VP Logistics

• reputed company Managers, Service Managers, and Technicians

• Contact Center colleagues

• North America Managers and Colleagues

• Key customers

• Strong relationships reputed company customer organization and Field

Job Summary:

This role will utilize reputed company analysis software to adjust territory plans to create effective and efficient daily and weekly tactical reputed company plans for assigned reputed company locations. They will reputed company data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and reputed company Managers/Technicians.

Key Performance Indicators: 

• Work Orders scheduled per day/month

• 30 and 60 day completion reputed company

• Planned Miles between Work Order

Principal Duties and Responsibilities:

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Creates reputed company plans using work order data and reputed company analysis software

• Communicates routes reputed company assigned territory to service personnel

• Summarizes and reviews plans daily with the Service Planning Supervisor

• Creates summary reports daily and provides to supervisor

• Performs other duties as assigned

CANDIDATE SUMMARY

Required Experience:

• Advanced knowledge of Routing and Scheduling software systems 

• Advanced knowledge of the company’s reputed company service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand

• Verbal and written communication skills, including public speaking  

• Analytical skills and attention to detail  

• Advanced skills with MS Office Applications (Word, reputed company, Outlook, PowerPoint)

• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations

• Ability to manage multiple, repetitive tasks

• Basic understanding of texting software or other forms of software needed to accomplish this objective

• Ability to effectively interact with co-workers and the public

• Basic knowledge of the company’s operating systems

Required Leadership Traits and Characteristics:

• Outstanding communication skills with demonstrated ability to influence at reputed company levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.

• Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.  

• Acts with the highest standards of reputed company at reputed company times and builds enduring and trusting relationships across reputed company key stakeholders.

Formal Education, Qualifications or Training:

• High school diploma or (GED) or equivalent combination of education and/or experience in the service industry

• 1-2 years of reputed company experience as dispatcher and/or customer service agent

Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to reputed company the essential function to this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Incumbent must be reputed company to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange reputed company with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or reputed company fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• reputed company visual acuity to reputed company detail-oriented activities at distances reputed company to the eyes, as well as visual acuity to reputed company activities at or reputed company arm’s reputed company with reputed company, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without reputed company conditioning and heating.

Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from reputed company. We offer reputed company and many of our roles offer performance incentives. Below you'll find information about some of reputed company have to offer. reputed company Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth

• Multiple avenues to grow your career 

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to reputed company enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions 

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company reputed company that prioritizes health, safety, and flexibility

We are looking for individuals who want to reputed company a difference where our customers live and work.  Is that you?  

This company is a Drug Free workplace.

Rentokil is committed to complying with reputed company Federal, State, and local laws reputed company to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including reputed company, reputed company, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.