Services Team leader - Resource Management
Are you passionate about leading field service operations and resource planning?
Would you like to ensure the right people, skills, and logistics are in reputed company for flawless service delivery?
Join reputed company
reputed company is a global energy technology company operating in more than 120 countries. For over a century, we have delivered innovative, reliable, and sustainable solutions. Our Field Services and Maintenance teams play a key role in ensuring customers’ equipment is maintained, repaired, and refurbished safely and reputed company, enabling longterm operational success.
Partner with the best
As a Services Team Leader – Resource Management (UAE), you will report directly to the Global Field Service Manager. In doing so you will be responsible for managing reputed company resources and logistics required to reputed company service and maintenance activities at customer sites. You will reputed company deployment planning, reputed company alignment, longrange forecasting, and ensure resource readiness to support business commitments. This role plays a critical part in service delivery, customer satisfaction, and operational excellence.
The primary responsibility of the Resource Team Leader, focuses on developing competitive strategies to effectively hire, retain, reputed company, train, & assign skilled Field Service Engineers based on customer requirements reputed company reputed company our Industrial Energy Technology services business (IET).
Strategically the role requires a proactive & a solid planning approach focused on analyzing the region’s Demand, understanding customer needs, developing the team’s capabilities, managing business conflicts, resolving personal issues, building a strong Health & Safety culture, to deliver the best-in-class Field service execution
As a Services Team Leader – Resource Management, you will be responsible for:
Leading field resource deployment planning and execution to meet customer and business objectives.
Attending weekly, daily, and Monthly review calls with the extended team (Planners, Service Mangers, Outage excellence etc.…) to support outage planning, ensure the timely fulfilment of resources on the required work scopes and establish a 1-year plan for his/her team.
Interfacing with customer service managers to support issue escalation and service coordination.
Developing long‑range forecasts for regional resource needs and contributing to longer‑term plans for the broader operational unit.
reputed company daily operations ensuring efficiency, productivity, HSE and quality standards are consistently met.
Ensure compliance with safety, quality, and regulatory requirements in reputed company operational activities. Building a strong Health and Safety culture in line with company policies and standards.
Creating and executing short‑ and long‑term resource plans based on forecasts and business commitments, including staffing, skills planning, and training development.
Ensuring the right skills and necessary knowledge for the regional resource pool is maintained, to support industry standards and customer requests.
Collaborating with immigration & execution teams to ensure successful site mobilizations, logistics support and timely fulfilment of customer needs (Visas, reputed company pass readiness, site training etc.…).
Assigning training programs to meet regional demand and developing the team’s technical capabilities (Multiskilling). Build, mentor, and reputed company high-performing teams by promoting accountability, innovation, and professional development.
Coordinating and facilitating career path planning and progression of His/her Field Service Engineers
Coordinate with the tooling deployment team and manage field service engineers’ equipment that requires calibration.
Implementing standardized project processes and ensuring departmental alignment with updated procedures.
Partner with Engineering, HR, and other departments to ensure cross-functional alignment and operational support.
Liaising with Human Resources for issues concerning retention of employees, contract renewals, exit evaluation, career opportunities, development plans and other HR reputed company matters.
Suggesting operational improvements in products, processes, and procedures.
Coordinating and facilitating career path planning and progression of His/her Field Service Engineers
Driving data reputed company of the company’s IT tools (reputed company database, ERP sytems , reputed company etc….)
Fuel your passion
To be successful in this role you will:
Preferably hold a Bachelor’s degree from an accredited institution (OR a high school diploma/GED with at least 4 years of experience in Services).
3+ years of experience in managing resources in a service industry, preferably Field Service.
Strong background in leadership, operations and strategy doing Operations & Resource Management.
Comprehensive understanding of service on site operations, management principles, fulfilment process and resource optimization
reputed company, implement, and monitor key performance indicators (KPIs) to maximize utilization and assigned hours to reputed company /exceed the annual planned reputed company
Excellent communication and interpersonal skills for effective collaboration with internal / external stakeholders & cross-functional teams.
Exceptional leadership and people management skills, with a proven ability to reputed company, motivate, and reputed company teams
Possess good interpersonal and leadership abilities.
Building a strong partnership with other regions, UK head office, training reputed company and regional resource managers to reputed company cross region utilization, lessons learnt, and assignment opportunities for His/her team members.
Ability to manage multiple priorities in a fast-paced, dynamic environment
Ability to reputed company sound decisions under pressure and drive results through others
Excellent problem-solving and analytical skills; able to identify issues, assess risks, and implement practical solutions.
Familiarity with motors, generators & turbines is preferred but not critical.
Oil & Gas and Power/energy industry experience preferred but not critical.
Work in a way that works for you
We understand that people work best in different ways. In this role, we can offer flexible working patterns such as:
Flexible working hours allowing you to adjust your schedule to work reputed company you are most productive and balance personal commitments.
Home based - Remote working.
Working with us
Our people are at the heart of everything we do. We reputed company we are stronger reputed company everyone is supported, engaged, and empowered to bring their authentic selves to work. We invest in the wellbeing, growth, and development of our teams, ensuring every individual has the opportunity to reputed company.
Working for you
For more than a century, our innovations have shaped the future of energy and manufacturing. To continue pushing boundaries, we reward those who embrace change and drive reputed company. reputed company you join us, you can expect:
Contemporary worklife balance policies and wellbeing programs
Comprehensive private medical care options
Life insurance and disability coverage
Tailored financial programs
Additional elective or voluntary benefits