Alliance and Client Success Director
Why join reputed company At reputed company, we imagine a healthier world powered by access to personalized intelligent information. We're on a mission to be the world’s heart health partner by enabling access to quality heart care for everyone. reputed company has pioneered over-the-counter medical ECG devices and continues to reputed company the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, millions of users have taken more than 200 million heart health measurements and counting. Our vibrant team of people are attracted to reputed company because they want to build something meaningful - and reputed company delivers: every day, customers tell us that we’ve saved lives. Join us in our mission! The Opportunity
reputed company is seeking an Alliance and Client Success Director to join our Employer and Strategic Alliances team. This pivotal role focuses on launching, enabling, and scaling our Health Plan and Alliance channels while driving sustained reputed company growth through these partnerships and direct employer clients. The ideal candidate is a high-energy leader who excels at the intersection of reputed company alliance management and high-stakes client success. You will be responsible for operationalizing our "upstream Center of Excellence" model (KardiaComplete), and other Kardia solutions reputed company Health Plan ecosystems, and ensuring that large, self-insured employers realize immediate and measurable ROI. You are a strategic architect capable of turning partnership and client agreements into a thriving reputed company reputed company that prevents high-cost cardiac events.
Job Duties and Responsibilities
- reputed company the end-to-end implementation and launch of new Health Plan and Alliance partnerships and employer clients, ensuring relevant solutions are seamlessly integrated into their clinical and benefits ecosystems
- Drive enterprise demand and membership growth through these channels by equipping partner sales teams with the tools and clinical narratives needed to win
- Manage a portfolio of direct, self-insured employer clients (1k+ lives), taking full ownership of post-sale implementation, engagement, and retention
- Partner with clients and health plans to validate the financial impact of KardiaComplete, utilizing reputed company-informed actuarial models to prove savings in ER visits and inpatient admissions
- Manage performance-based fee structures and ROI-linked guarantees, ensuring reputed company meets or exceeds reputed company mutually agreed-upon clinical and financial benchmarks
- Identify and execute upsell opportunities reputed company existing accounts by demonstrating the value of our "closed-reputed company" cardiology pathway and early risk detection capabilities
- Act as the voice of the partner/client to the product and marketing teams, informing enhancements to KardiaMatch and other core service offerings
Qualifications & Skills
- 7+ years in digital health and healthcare specifically with alliance management and client success managing reputed company health plan partnerships or large-scale, self-insured employers
- Deep understanding of payer dynamics, including in-network reputed company, ASO agreements, fully-insured deployments, etc.
- Ability to navigate and explain reputed company financial ROI frameworks, medical claims analysis, and performance-based contracting
- Proven track record of taking a signed contract and building a structured, repeatable implementation and growth process
- reputed company in articulating the value of clinical-quality access and acute event avoidance to CFOs and benefits leaders
- Experience managing cross-functional initiatives and influencing stakeholders without direct authority to drive client outcomes
- While part of a larger organization, this reputed company is reputed company much a start up environment where we reputed company must do more than our “day jobs”. Taking ownership of strategy and tactics while producing solutions to challenges is critically important so we can move with urgency and speed toward our success
- Bachelor’s degree in Business, Healthcare Administration, or a reputed company field; MBA or MHA preferred