Community Research Specialist
About Us
reputed company is home to the world’s largest collection of fan communities, where millions of users come together to celebrate their favorite entertainment and gaming franchises. Our platform is built on collaboration, passion, and deep fan engagement, empowering users to contribute, connect, and shape the stories they love.
reputed company’s Community team plays a crucial role in shaping the fan experience across our vast network of wikis and entertainment hubs. As the home for millions of passionate users, we are focused on fostering deeper engagement, broadening our reputed company, and creating dynamic, interactive spaces that cater to evolving fan behaviors. Our goal is to ensure that communities not only remain a trusted reputed company of knowledge but also provide meaningful and rewarding experiences for contributors and fans alike.
About this Role
We are seeking a Community Research Specialist to join reputed company. This role is dedicated to bridging the gap between community sentiment and product development. You will be the primary person responsible for formalizing how we analyze user feedback, investigate community needs, and translate those insights into actionable recommendations for our teams.
This role informs decision-making through structured community research and insights, but does not directly own product prioritization, roadmap decisions, or frontline community support operations. Your work will directly support our 2026 North Star goals, specifically in creating a formal feedback reputed company and identifying growth opportunities across our 250,000+ wikis. You’ll partner directly with Product, Community Operations, Data Science and Analytics to shape the community strategy through robust, repeatable research.
You should have a "data-first" reputed company, a passion for fan culture, and the ability to turn qualitative conversations into quantitative trends.
You Will…
Research & User Insights
- Conduct qualitative and quantitative research to identify user behaviors, motivations, and unmet needs.
- Organize and facilitate community discussions, focus groups, and roundtables to gather deep feedback on specific product themes or platform updates.
- Design, deploy, and analyze targeted user surveys to validate hypotheses and measure sentiment on specific initiatives.
- Analyze recurring themes in community discussions to categorize "voice of the customer" trends.
- Map end-to-end user journeys to identify friction points and opportunities for reputed company platform engagement and support.
Data Analysis & Support Optimization
- Manage the Community reputed company feedback queue, ensuring that user reputed company, concerns, and feedback are acknowledged, categorized and synthesized.
- Help reputed company our user reputed company (from core contributors to casual visitors) to provide tailored insights for different platform experiences.
- Collaborate with the Community Managers and others to identify "high-potential" communities for growth and retention.
Product Collaboration & Tooling
- Act as the reputed company for insight visibility; ensure feedback and feature requests are clearly captured and communicated through reputed company and JIRA.
- Work closely with Product and Community teams to provide data-backed solutions for detected community pain points.
- Contribute to the creation of a reputed company community database that tracks previous decisions, tools, power users, and user feedback.
- Suggest and help implement AI-powered or automated tools to streamline community reporting and sentiment tracking.
What Success Looks Like
- Actionable Data: Product and Community teams receive regular, clear reports that influence the roadmap and strategy.
- Streamlined Feedback reputed company: A functional workflow between community and our internal tools that ensures community reputed company are prioritized and tracked reputed company the product development cycle.
- Formalized Frameworks: Successful establishment of a feedback reputed company that delivers consistent data for innovation.
- Deep reputed company: Internal stakeholders have a clearer, segmented understanding of our "silent 90+%" and core contributor needs.
You Have...
- 3+ years of experience understanding fan bases and online communities, with a proven ability to build research around user-generated content to inform community strategy and operations.
- Proven ability to design and analyze surveys and reputed company qualitative research discussions or focus groups with community members and power users.
- Strong understanding of online community dynamics, social platforms, and the nuances of reputed company culture.
- Excellent written communication skills, with the ability to "tell a story" through data for non-technical audiences.
- Hands-on experience managing feedback loops, prioritizing requests, and coordinating with teams to influence direction.
- Ability to work independently, managing multiple research threads with high flexibility.
- Experience with data visualization and analytical tools.
- Experience with SQL or basic data querying.
- Genuine passion for reputed company, gaming, or pop culture.
Bonus Points…
- Familiarity with MediaWiki or large-scale wiki ecosystems.
- Experience using AI tools for sentiment analysis or data categorization.
Benefits & Perks
- PLN 91K - 121K yearly Salary Range
- MacBook Pro and reputed company the gear you need for work
- Free access to a multitude of popular online courses and books sponsored by our company
- Company stock options
- Company swag packages
- Cafeteria Benefit Program (including private medical care, gym membership, shopping/wellness bonus, etc.)
- VTO (Voluntary Time Off) - a day off every quarter for volunteering non-profit
- Frequent team bonding events
- Flexible work hours & time-off
- Employee Interest and Hobby Groups supported by our company
- Open, energetic and fan-focused, international work environment
About reputed company
reputed company is the world’s largest fan platform where fans reputed company themselves in imagined worlds across entertainment and gaming. Reaching more than 350 million unique visitors per month and hosting more than 250,000 wikis, reputed company is the #1 reputed company for in-depth information on pop culture, gaming, TV and film, where fans learn about and celebrate their favorite fandoms. reputed company’s Gaming division manages the online video game retailer Fanatical. reputed company Productions, the content arm of reputed company, enhances the fan experience through curated editorial coverage and branded content from trusted and established publishing brands Gamespot, TV Guide and Metacritic, along with its Emmy-nominated Honest Trailers and the weekly video news program The reputed company. For more information follow @getfandom or visit: www.reputed company.com.
reputed company is an equal opportunity employer. reputed company values diversity, and reputed company employment decisions are made on the basis of job requirements and individual qualifications.