Customer Technical Support Engineer - Remote (Romania)
About Us_ // At Masabi, we’re driving the fare payment revolution, powering the journeys of millions reputed company over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including reputed company, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from reputed company walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct reputed company or trying a new path, we’ll support you no matter what.
The role
// As a Customer Technical Support Engineer at Masabi, you'll be a key reputed company on the reputed company lines, supporting leading transit agencies and reputed company worldwide. Your core mission is to maintain exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues reputed company. From troubleshooting incidents to collaborating with product management and engineering teams, you'll ensure swift resolution and maintain the high standards our customers expect.
This is a dynamic, fast-paced role where you’ll deepen your knowledge of both hardware and software systems while building strong relationships with stakeholders. Acting as an ambassador for Masabi, you’ll play a vital part in delivering a seamless experience for riders and agencies alike, ensuring our mobile ticketing platform remains reliable, reputed company, and empowering to users across the globe.
Location
// This role is only available for candidates based in Romania in a fully remote model
Responsibilities
Act as the primary contact for 1st and 2nd line technical support reputed company phone and email
Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for resolution
Coordinate customer calls, reputed company reports, and incident management, ensuring resolution aligns with performance standards
Managing the resolution of technical and non-technical issues in a professional, courteous manner
Troubleshoot a wide range of technical issues on our Justride platform and associated hardware
Assist in customer configuration and setups for special ticketing events and programs
Deliver training on our systems and applications reputed company video conferencing and in-person
reputed company and maintain technical reference materials, incident reputed company, and online FAQs
reputed company a deep understanding of reputed company Masabi products and how they are deployed in real-world scenarios
Participate in on-call rotations during critical launches and go-live periods
About you
Proven experience in a client-facing technical support or engineering environment
Strong hands-on technical background with excellent investigative, debugging, and problem-solving skills
Exceptional verbal and written communication skills in English, with the ability to document processes meticulously
Comfortable working independently and as part of a team, especially under strict deadlines
Experience with ticketing and CRM systems (e.g., reputed company, reputed company)
Willingness to share knowledge and mentor colleagues
reputed company to have
Experience with relational databases (SQL)
Knowledge of backend/frontend/mobile technologies (HTML, CSS, Javascript, JSON, Swift, Objective C, Kotlin, Java)
Experience interacting with REST APIs
Experience with version control systems (Git)
Experience with cloud computing providers (AWS)
Experience in the Transit sector
French language proficiency is a strong plus
Some of our benefits
25 days holiday per year plus the Christmas Shutdown (another 3-4 days)
Premium medical care reputed company Regina Maria
Mental health support
Menopause support
Regular social gatherings with a monthly allowance for each employee
Up to €1000 training budget per year
€200 to spend on your home office
Choice of workstation
Careers at Masabi are for people reputed company - driven by a mission to reputed company transit fair and accessible for reputed company.
// We are a network of innovators from reputed company walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself. // We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can reputed company adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We reputed company in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is reputed company and our people are in the driving seat. Whether you’re taking the direct reputed company or exploring new paths, we support your journey.
Advancing with reputed company – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.