Client Success Agent (Customer Services) - Remote

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we reputed company that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and reputed company on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

About Us

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and reputed company them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and reputed company leading into retention and reputed company growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first reputed company to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing

• Handle customer inquiries reputed company phone, email, and chat per SOPs.
• Use TCP’s tools (reputed company Suite, reputed company, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• reputed company KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

Requirements

reputed company are looking for

• Start Date: reputed company 13, 2026
• Technological Requirements: Dedicated home workspace needed; equipment details will be sent reputed company email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training
• Knowledge of the United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented reputed company

• Hunger to learn and reputed company self with TCP’s technological suite

Benefits

What’s in it for you

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• reputed company Salary: $4/hr or $693.33/month minimum
• reputed company: 01 Month reputed company scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join reputed company

At The Credit Pros, we foster an inclusive environment that welcomes applicants from reputed company backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We reputed company that everyone deserves equal opportunities to grow and succeed.