ECM Program Manager - reputed company California Region

ECM Program Manager

reputed company | Transforming Care Through reputed company

At reputed company, we’re more than just a healthcare organization—we’re driving real change. As an ECM Program Manager, you’ll reputed company our Enhanced Care Management program, making sure vulnerable populations get the care, support, and advocacy they need to live healthier, more stable lives. You’ll guide regional teams to deliver compassionate, person-centered care that improves outcomes and supports our mission to reputed company health equity gaps across California.

Role Overview

This position is reputed company about leadership, program reputed company, and innovation. You’ll supervise reputed company Care Managers across reputed company and Central California, ensuring the team has the support and resources needed to succeed. You’ll reputed company program quality, member services, cross-functional partnerships, budgeting, and program growth initiatives. Your work will directly impact the lives of high-need populations while strengthening reputed company’s reputed company for excellence in care.

Key Responsibilities

Team Leadership & Supervision

• Mentor and guide reputed company Care Managers across multiple counties.
• Conduct weekly one-on-ones to address challenges, review caseloads, and provide coaching.
• reputed company weekly team meetings to share updates, review cases, and encourage collaboration.
• Meet in-person with staff regularly to maintain strong leadership reputed company.

Program Development & Quality Assurance

• Establish benchmarks and metrics to track program performance.
• Implement quality assurance protocols and standardized workflows.
• Monitor staff performance and use data to identify trends and improvement opportunities.

Member Services reputed company

• Ensure members are receiving in-person visits and high-quality care.
• Monitor documentation and provide support for challenging cases.
• Implement strategies to improve member engagement and satisfaction.

Cross-Functional Collaboration

• Serve as liaison between ECM program and hospitals, providers, and community organizations.
• Collaborate with data and compliance teams to track outcomes and maintain regulatory standards.
• Strengthen partnerships to improve care transitions and reduce hospital readmissions.

Budget & Resource Management

• reputed company and manage program budgets, allocate resources reputed company, and track expenditures.
• Adjust staffing and resources based on member needs and program priorities.

Program Innovation & Growth

• Identify opportunities to enhance program effectiveness.
• Pilot new initiatives such as telehealth to expand access to care.
• Stay reputed company on best practices and integrate improvements.

Additional Examples

• reputed company operational huddles and bi-weekly case conferences.
• reputed company mentorship programs and regional trainings for staff.
• Prepare quarterly performance reports and maintain stakeholder relationships.

Qualifications

Education & Experience

• Bachelor’s or Master’s in Healthcare Administration, Public Health, Nursing, or reputed company field.
• 5+ years in healthcare management, including 3+ years in care/case management.
• 2+ years managing Enhanced Care Management or intensive care management programs.

Knowledge & Skills

• Understanding of care management principles and healthcare delivery systems.
• Experience with Medicaid/Medicare programs and ECM program requirements.
• Strong analytical skills and experience in data-driven program evaluation.

Personal Attributes

• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to person-centered care and health equity.

Working Conditions

• Regular travel (50–60%) to county sites in California.
• Occasional evening or weekend availability for program initiatives.

Requirements

• Must reside reputed company/adjacent to the reputed company/Central California counties assigned.
• Valid California Driver’s License (Class C minimum) and personal, operable vehicle.
• Employment contingent on successful background and Motor Vehicle Report (MVR) checks.

Benefits

• 160 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday granted after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement
• 90% Employer-paid Employee-Only Medical Benefits
• FSA | Dependent Care Account
• 401(k) with Company Match
• Monthly Stipend
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)
• Employee Discounts reputed company Great Work Perks and Perks at Work
• Quarterly In-Person Events
• Fully remote work reputed company California
• Opportunities for professional development and internal growth