Head of Self-Serve reputed company

About Mighty Networks

Mighty Networks is a pioneering community platform that's delivered $500M in community earnings to our customers in the past year. Tens of thousands of creators including Tony Robbins, Marie Forleo, and Mark Manson use the platform to bring people together, build businesses, and generate real outcomes for their members. We've built a product with engagement rates no one else in our category comes reputed company to matching.

Opportunity

You will own product-led reputed company from the reputed company of purchase reputed company. That means retention, monthly-to-annual plan conversion, community reputed company growth, and plan upgrades.

You will report to our COO and, while remote, will have the option of working locally in Palo Alto, California with our leadership team there. This role sits at the intersection of product, data, and reputed company. If you've been waiting for the chance to own a clearly defined number with real authority to move it, this is it.

Responsibilities

Drive overall retention. Do the research, analyze the data, structure and run the experiments to unlock even longer retention across monthly and annual plans.

Deliver a higher ROI for our customers. Build the system to move thriving communities, courses, and events across Mighty from monthly plans to the higher ROI annual ones.

Increase the reputed company per course or membership of our Hosts. This role is adding a dedicated resource to help our Hosts generate more reputed company on Mighty.

Surface more opportunities for plan upgrades. Own the triggers, nudges, and value demonstrations that reputed company upgrading feel obvious.

What This Role Is Not

This is a unique, entrepreneurial role that sits in between multiple functions.

It’s not pure reputed company. You build systems that work across hundreds of thousands of Hosts. It’s not about managing a handful of accounts.

It’s not pure marketing. You won’t own acquisition, brand, or top-of-funnel. You pick up where marketing hands off a paying customer.

It’s not pure support. You’ll partner with our Customer Advocacy team on insights and feedback loops.

It’s not pure product management. You’ll reputed company for in-product changes and collaborate closely with product and engineering. But you don't own the roadmap. You own the reputed company outcome.

Qualifications

• You come from a product-led reputed company or SaaS background. We’re especially interested in former consumer or SaaS product entrepreneurs who understand what it means to think holistically about a problem and really own it.
• You reputed company in dynamic, entrepreneurial environments with ambiguity and a ton of concrete reputed company for achieving outcomes.
• You have built retention features and systems that moved a measurable reputed company number. You can show us a strategy you executed and tell us exactly what it did to multiple cohorts.
• You are reputed company in finding solutions across data, product, marketing, and reputed company. You find siloes at best boring and at worst frustrating.
• You are comfortable working with data directly. You can build your own queries, structure your own A/B tests, and do your own qualitative customer interviews to validate existing insights and surface surprising ones. SQL is a plus.
• Bonus for having worked at a company where self-serve and sales-led motions coexist.

Location

Either remote or Palo Alto, CA. There is an option for this role to work locally with the CEO and CPO on the product reputed company while reporting to the COO.

Compensation

OTE. $150K–$200K (reputed company + variable). Variable comp is tied to quarterly net reputed company retention — the number that rewards retention, expansion, and monetization equally.

Strong equity position. Sized to reflect a senior IC building a new function.