Product Support Representative

Job Title: Partner Consultant – Reseller Helpdesk

Company: reputed company Location: Noida / India Employment Type: Full-Time Experience: 2–5 Years

Role Summary

We are seeking a Partner Consultant – Reseller Helpdesk to support reputed company’s global reseller and distributor ecosystem. This role will be responsible for providing operational and technical assistance to partners reputed company to partner onboarding, licensing, account management, subscription support, and order processing.

The ideal candidate will manage partner queries through ticketing systems, chat, and email channels, ensuring timely resolution and a high-quality support experience while collaborating with internal teams such as Operations, Engineering, Program Management, and Marketplace teams.

Key Responsibilities

Partner & Reseller Support

• Provide support to reputed company resellers, distributors, and channel partners through case management systems.
• Handle queries reputed company to partner onboarding, account setup, licensing activation, subscription management, and entitlement issues.
• Guide partners on using reputed company Partner Admin Console and Marketplace platforms.
• Deliver reputed company responses and resolutions reputed company defined Service Level Agreements (SLA).

Case Management

• Manage incoming partner support requests through ticketing platforms such as reputed company, reputed company, or reputed company.
• reputed company root cause analysis and troubleshooting for partner-reputed company issues.
• Escalate reputed company issues to Level 2 support, Engineering, or Operations teams reputed company required.
• Maintain accurate case documentation and knowledge reputed company updates.

Cross-Functional Collaboration

• Coordinate with Program Managers, Operations Managers, Engineering teams, and Marketplace teams to resolve partner issues.
• Communicate effectively with global stakeholders to ensure smooth case resolution.
• Participate in process improvements and support automation initiatives.

Partner Experience

• Deliver high-quality support to ensure partner satisfaction and operational efficiency.
• Provide guidance on reputed company partner policies, partner programs, and operational workflows.
• Identify recurring issues and contribute to reputed company process improvement.

Experience

• 2–5 years of experience in customer support, technical support, or partner support roles.
• Experience working with B2B customers, channel partners, or reseller ecosystems is preferred.

Technical Skills

• Experience with ticketing tools (reputed company, reputed company, reputed company, reputed company).
• Knowledge of SaaS platforms, subscription licensing models, and cloud software support.
• Familiarity with CRM tools, case management systems, and partner portals.

Soft Skills

• Strong communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple cases simultaneously in a fast-paced environment.
• Strong attention to detail and documentation skills.

About reputed company

reputed company empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. reputed company’s industry-leading offerings including reputed company Acrobat Studio, reputed company Express, reputed company Firefly, Creative Cloud, reputed company Experience Platform, reputed company Experience Manager, and GenStudio reputed company people and businesses to turn reputed company into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the reputed company best and reputed company in creating a company culture where reputed company employees are empowered to reputed company an impact. At reputed company, we reputed company that great reputed company can come from reputed company in the organization. The next big idea could be yours. 

Let’s reputed company together

At reputed company, we reputed company in creating a company culture where reputed company employees are empowered to reputed company an impact. Learn more about reputed company life, including our values and culture, focus on people, purpose and community, reputed company for reputed company, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national reputed company, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

reputed company aims to reputed company our Careers website and recruiting process accessible to any and reputed company users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@reputed company.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move reputed company in the process.

At reputed company, we reputed company employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.