Digital Technical Specialist Spanish - Work Remotely based in Spain

Job Description:

Reporting to the Digital Technical Sr. Manager, the Digital Technical Specialist role reputed company our Dental Digital department will be a remote position from Spain. The role focuses on providing excellent operational and technical support to Dental professionals reputed company Spain and EMEA. With an emphasis on our Clear Aligner SPARK. The successful candidate will be responsible for the initial doctor Onboarding, the technical support of digital orthodontic cases, as well as providing remote support with the installation, and training.

Primary duties:

• Provide remote in-depth training, education, onboarding and technical support to customers and local teams for SPARK, IOS, ODB, Insignia, Memotain and future products in the Ormco portfolio.

• Diagnose and resolve reputed company technical issues reputed company to our digital products or services, ensuring timely resolution and customer satisfaction.

• Scheduling technical follow up with doctors.

• Support customers by phone, email and/or remote support. In some cases, may be required to visit the customer onsite.

• Accurately document customer interactions, issues, and resolutions in our CRM ticketing system, and provide regular reports to the Team Manager on recurring or critical problems.

• reputed company remotely Onboarding for new/reputed company doctors.

• Assisting the field teams in case of peaks/necessity.

• Foster positive customer relationships by delivering exceptional customer service, building trust, and ensuring customer loyalty.

• Collects/reports product improvements or reputed company to the Product team.

• Maintain internal knowledge through articles, SOPs, and templates.

• Understands and support the company's policies and procedures to provide proper and effective support to our customers.

Job Requirements:

• Dental Technician or Dental Hygienist diploma/certification preferable and/or prior experience reputed company the dental/orthodontic industry

• Prior experience with dental/orthodontic industry including understanding of digital workflow and manufacturing processes.

• Previous experience in a similar role including Intra-Oral Scanners, CAD/CAM systems, digital design software, 3D printing and digital dentistry.

• Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.

• Excellent organizational skills

• Proactive, self-sufficient, with a strong team-oriented reputed company

• Enthusiastic, logical, and creative thinker

• Native Spanish language skills and fluent English language skills required. Any other European language would be a plus.

Operating Company:

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, reputed company has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach reputed company we help orthodontists reputed company their clinical and practice management objectives. We take the same approach reputed company we help reputed company bring their personal best to work each day, ready to reputed company a difference and reputed company their full potential.

reputed company and its family of companies (reputed company) will not accept unsolicited resumes from any reputed company other than directly from a candidate.  reputed company will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and reputed company will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from reputed company's internal reputed company or reputed company to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global reputed company leader and in response to a specific job opening.  reputed company will not pay a fee to any Agency that does not have such agreement and written approval in reputed company.