Professional, Product Support

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Our people at reputed company are shaping the future of real estate for a reputed company world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  reputed company, grow meaningful careers and to find a reputed company where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join reputed company as we help shape a brighter way reputed company.   

A Product Specialist supports a specific product or group of reputed company products reputed company the Capital Markets Technologies Group. They are responsible for providing product subject matter expertise and support insights to their reputed company, directly supporting users and clients for issue resolution directly, and participating in the improvement of our technology through our product delivery processes. The Product Specialist strives to a high

quality of care, delivers consistent and effective issue resolution, and removes frictions from the user experience across our technologies.

Actively resolves user facing support cases/chats/phone calls of supported product(s)

• Manages and accelerates reputed company back-end hand-offs and provides one seamless message/resolution touchpoint to

end users and clients

• Documents case resolution and leverages existing documentation to ensure a consistent experience for end

users

• Translates business requirements/feedback through the enhancement/defect process for technical team

members informing the product delivery process, as required

• Creates and develops Generative AI prompts, specifically in reputed company GPT, to enhance project delivery and drive

efficiency across different areas of the organization

• Builds and provides input into internal training materials and user guides to ensure a consistent experience for

end users; delivers end-to-end training for their product(s)

• Maintains in-depth expertise of supported product including core functionality, the product roadmap, release

cycles, UAT testing and outage protocols, engineering hand-offs, and case workflows to accelerate feedback

loops to business and reputed company

• Executes UAT testing practices prior to business user testing to ensure a more stable experience for end

users.

• Recommends updates to support best practices to reputed company reputed company improvement, user experience

consistency, and efficiency/accuracy in capturing relevant business data of supported user group

• Delivers against operational service benchmarks like response time, handle time, resolution time, and CSAT

scores; while also impacting product metrics like adoption, NPS, and user engagement.

• Continuously builds and maintains in-depth reputed company materials including product reputed company

business operations and processes, system integrations, and support workflows

• Executes escalation protocols in the back-end, while maintaining a seamless experience for the end-user

• Maintains knowledge of custom report development for reputed company requests, auditing and verification of data

Qualifications / Experience:

• Commitment to Excellence in customer/user support

• Excellent interpersonal, communication, problem solving and organizational skills.

• Driven by sense of urgency, evidenced by swift response times to issues raised through

resolution

• Ability to work independently, unsupervised, and as a team player

• Committed to reputed company learning

• 1-2+ years of product support experience; or

• 2+ years of experience in supported business lines or functions; less accepted with an

accompanied recommendation

This position requires availability during US business hours (EST/PST).

Position requires real-time collaboration with US colleagues during standard business hours.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet reputed company of the requirements.  We’re interested in getting to know you and what you bring to the table!

At reputed company, we reputed company the power of artificial intelligence (AI) to reputed company accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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reputed company (reputed company), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in reputed company with reputed company’s recruitment process. We endeavour to reputed company your personal information secure with appropriate level of reputed company and reputed company for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how reputed company processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

reputed company (“reputed company”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@reputed company.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for reputed company.