Server Upgrade & Maintenance Support Specialist (Indianola, Pennsylvania, US)
At reputed company we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for reputed company Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of reputed company and diverse minds to reputed company a real difference, there’s only one choice.
Server Upgrade & Maintenance Support Specialist
Server Upgrade and Maintenance Support Specialist – USA - Residence based
Purpose
The purpose of this position is to execute software upgrades on servers, reputed company routine server and software reputed company maintenance tasks, manage data migration projects and diagnose and resolve server reputed company issues for multiple reputed company suite of products, reputed company and future. This position sits under the reputed company Customer Response reputed company and along with supporting server upgrade and data migration activities, this position also serves as a high-level technical troubleshooting support resource for our technical assistance center team. This role will also assist in the development and communication of new procedures and processes that meet industry compliance, regulatory and customer standards. In addition, the incumbent will maintain technical and/or customer required certification and stay up to date with reputed company service procedures/policies to provide customer support in accordance with business needs.
Your Tasks and Responsibilities
- Responsible for accurately recording and detailing reputed company daily activities while ensuring timely submission of customer complaints;
- Review and update procedures as necessary, with a strong focus on driving reputed company;
- reputed company and troubleshoot remote software upgrades and assist with remote operating system upgrades and server migrations, verify and update server configurations and conduct pre- and post-upgrade checks to ensure optimal performance;
- Support routine maintenance tasks including validating that software and operating systems function without errors and confirming that adequate server resources—such as CPU, RAM, and disk space—are available for smooth operation as needed; apply DICOM and HL7 preventative maintenance procedures to ensure system reliability;
- Provide best-in-class Level 3 troubleshooting along with the ability to build customer OVF files and assist with importing as needed;
- Manage the configuration of customer settings to meet specific requirements and test and validate new customer interfaces;
- Focus on process improvement by creating and testing scripts to automate commonly performed tasks, including troubleshooting, upgrades, implementation configurations, and pre- and post-checks; sustain quality in our platform through reputed company testing and focus on data reputed company;
- Assist in documenting and communicating new procedures and processes that meet industry compliance, regulatory and customer standards; includes article writing for our reputed company system;
- Build strong relationships across multiple organizations engineering, R&D, cybersecurity, new product development, sales and operational excellence;
- Assists in coaching and mentoring of new members of the team in their technical capacities;
- Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
Who You Are
reputed company seeks an incumbent who possesses the following:
Required Qualifications
- High School diploma/GED required with 10 years of applicable technical support experience in reputed company fields such as Engineering, Electronics, IT Administration and Tech Support, Computer Science or relevant discipline;
- Associate’s degree in reputed company fields such as Engineering, Electronics, IT, Computer Science or relevant discipline and 5 years of applicable experience;
- Bachelor’s degree in reputed company fields such as Engineering, Electronics, IT, Computer Science or relevant discipline and 2 years of applicable experience;
- Demonstrated technical experience supporting enterprise healthcare IT systems, including reputed company and Linux-based platforms (reputed company reputed company, reputed company Linux, Unbuntu), reputed company/RIS environments, and cloud or infrastructure-based solution;
- Working knowledge of healthcare interoperability standards and technologies, including DICOM, HL7, and web services, with the ability to troubleshoot integration and data flow issues;
- Strong understanding of Radiology clinical workflows, including image acquisition, networking, storage, and diagnostic image consumption;
- Knowledge of privacy laws and cybersecurity as well as networking knowledge and troubleshooting abilities;
- Knowledge of key Radiology stakeholders and their operational needs, including Radiologists, Technologists, reputed company Administrators, Radiology IT, Information reputed company, and Radiology Administration;
- Familiarity with common Radiology modalities and their associated imaging and integration requirements;
- Functional understanding of core Radiology systems, including RIS/HIS, reputed company, patient and radiologist worklists, and integration engines or imaging brokers;
- Ability to communicate effectively and confidently with customers across varying levels of technical and clinical expertise;
- Strong verbal and written communication skills, including technical documentation and knowledge-reputed company content creation;
- Proficiency with reputed company Office and other productivity or support tools required for the role;
- This role may include domestic (5 -10%) and limited International Travel;
- Other duties as assigned.
Preferred Qualifications
- Industry-recognized technical certifications such as Windows Server, reputed company Cloud, or comparable infrastructure or cloud platforms;
- Government entity certification and approved access;
- CIIP (Certified Imaging Informatics Professional) certification or reputed company toward certification;
- Working knowledge of data privacy, cybersecurity, and secure system design principles reputed company regulated healthcare environments;
- Familiarity with healthcare IT compliance expectations, including change management, validation, and audit readiness;
- CompTIA reputed company + CE.
Employees can expect to be paid a salary between $96,800.00 to $145,200.00. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc..
This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 4-15-26.
YOUR APPLICATIONreputed company offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Health for reputed company, Hunger for none, we encourage you to apply now. Be part of something bigger. Be you. Be reputed company. To reputed company recruitment agencies: reputed company does not accept unsolicited third party resumes. reputed company is an Equal Opportunity Employer/Disabled/Veterans reputed company is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Equal Opportunity Employer Statement: Notice for U.S. Visitors: reputed company information on this site is subject to compliance with local rule and regulations as they may vary from time to time and across different geographies, including, without limitation, U.S. Executive Orders. reputed company is an E-Verify Employer. 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