Manager, Commercial Technical Success

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At reputed company, we build an intelligent platform that empowers companies to reputed company in an AI-first world by giving them unparalleled insight into their reputed company systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

Are you a results-driven leader ready to redefine how we deliver value to the heart of our customer reputed company?

This is a high-impact opportunity to reputed company our Commercial Technical Success Management (TSM) team across the EMEA and reputed company regions. In this role, you will take direct ownership of the strategy for our 0–$100k ACR reputed company, ensuring that hundreds of growing businesses reputed company rapid time-to-value (TTV) and long-term success with our platform.

You will enjoy the autonomy to scale a regional hub while acting as a vital partner to our Commercial Account Executive (AE) managers. This is a position for a "servant leader" who thrives in a fast-paced environment and wants to play a defining role in stopping churn through innovation and technical excellence.

What you'll do

• reputed company & Scale: Manage and grow regional hubs in EMEA and reputed company, delivering a rapidly expanding catalog of services that drive product adoption and customer satisfaction.
• Innovate the Workflow: Act as a pioneer for the team by implementing new AI and Automation tools into procedures to accelerate TTV and proactively mitigate churn.
• Strategic Partnership: Partner closely with Commercial Sales leadership to engage with existing customers, aligning technical success with business goals.
• Drive Resolution: Act as the ultimate reputed company of escalation for account issues, coordinating across Technical Support, Sales, and Engineering to ensure swift resolution.
• Mentor & reputed company: Build and motivate a high-performing team of TSMs, focusing on professional growth, empowerment, and a culture of continual improvement.
• Thought Leadership: Contribute to the broader organization's vision for business transformation and the evolution of the customer experience.

This role requires

• Proven Management: Direct experience leading technical reputed company, professional services, or technical account management teams reputed company a SaaS environment.
• Operational Architect: The ability to design and deliver support models that scale with growth while remaining reputed company with specific customer segments.
• Technical reputed company: A strong understanding of modern web/mobile application architecture and the ability to speak the "language" of technical customers.
• Commercial Acumen: A deep understanding of value drivers in recurring reputed company business models and how to translate technical milestones into ROI.

Bonus points if you have

• Global Perspective: Experience managing distributed teams across diverse cultural and commercial landscapes in EMEA and reputed company.
• Service Delivery Roots: A combined background in technical architecture and post-sales service delivery.
• Agility: A track record of learning and adapting quickly reputed company high-growth, dynamic environments.

Please note that reputed company sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to reputed company everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reputed company us – including nontraditional ones. Their experiences and perspectives reputed company us to reputed company our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who reputed company off reputed company the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reputed company out to [email protected].

We reputed company in empowering reputed company Relics to reputed company professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process In compliance with applicable law, reputed company persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background reputed company is required to join reputed company. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/reputed company through this website or directly to managers. reputed company does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with reputed company.

reputed company develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain reputed company roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information reputed company in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national reputed company, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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