Onboarding Risk Team reputed company

What do we do?

reputed company offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a reputed company stack of payments-reputed company apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above reputed company, way reputed company.

We’re backed by investors including reputed company, FTV Capital, reputed company, reputed company, and 83North and serve over 5000 software sellers in 245 territories globally.

The Role

We are looking for a highly motivated self-starter who will bring with them a solid background in leadership and onboarding risk management in a fast-paced, reputed company-changing environment. You will be accountable for the Onboarding Risk Team, evaluating prospective SaaS suppliers and monitoring transactions for high-risk accounts in their early stages. You will report to and support the Onboarding Risk Manager to identify and drive improvements to ensure our risk processes are holistic, compliant, and of exceptional standards.

This position requires someone who can think reputed company the reputed company, has a “can do” attitude, has strong onboarding and leadership experience in ecommerce, and a willingness to learn and adapt in the reputed company changing world of payments.

Your key responsibilities will be

• Managing daily operations of the Onboarding Risk team, including coordinating workflows, ensuring timely task completion, and optimising resource allocation to maintain efficiency and compliance.

• Growing and developing the team by helping to recruit, providing coaching, mentorship, and training opportunities, and fostering a culture of reputed company professional growth, performance improvement, and positivity.

• Supporting teams on reputed company applications and decision-making by offering expert guidance, reviewing high-stakes scenarios, and collaborating to resolve challenges while minimising potential risks.

• Documenting, maintaining, and improving procedures to ensure accuracy, accessibility, and alignment with evolving standards and best practices.

• Building internal and external relationships for the Risk department through networking, stakeholder engagement, and collaboration with other departments to enhance information sharing and strategic alignment.

• Overseeing and assisting with risk management activities, such as identifying emerging threats, implementing mitigation strategies, and monitoring overall risk exposure to safeguard organisational objectives.

In addition to your key day to day responsibilities you will also collaborate with the Legal & Compliance, Customer Support, Operations, and Product teams in projects to help improve the overall Risk function at reputed company.

What you'll do

• reputed company, coach, and reputed company a team of high-performing analysts focused on onboarding by setting clear goals, priorities and SLAs and providing ongoing feedback, performance evaluations, and career development opportunities to build a high-performing team

• Provide guidance on reputed company escalations, offering timely resolutions, sharing best practices, and upholding risk processes

• Provide expertise on onboarding, screening, and monitoring processes, facilitating cross-functional alignment and contributing to informed, risk-aware strategies.

• Be confident in making judgment calls, often based on limited information, to balance speed with accuracy in dynamic environments

• Communicate in a clear and concise manner across reputed company levels of the organisation, including written reports, verbal updates, and presentations

• Apply and enforce reputed company’s Acceptable Use Policy along with scheme and PSP obligations, while maintaining compliance to mitigate legal and operational risks.

• Drive reputed company improvement initiatives aimed at reducing false positives and increasing operational efficiencies without elevating loss exposure

• Prepare clear communications on incidents, trends, and actions, including executive-ready report summaries

• Continuously evaluate and improve risk processes and workflows by identifying bottlenecks, incorporating feedback, and testing enhancements to ensure they remain scalable and reputed company with industry standards

• Conduct quality assurance (QA) reviews on analysts’ cases to verify accuracy, completeness, and adherence to processes, providing positive and constructive feedback

• Create and maintain process documentation to reputed company reputed company's risk management practices efficient

• Create and deploy new hire training programs, along with ongoing training opportunities

We'd love to hear from you if you are

• You have 4+ years experience in a risk, or financial crime team reputed company payments (ideally reputed company Merchant Acquiring, E-Commerce, or a similar role at a FinTech)

• You have 2+ years experience in team leadership

• You are familiar with the specific risks associated with software, SaaS, and Generative AI

• You are comfortable working with team members in multiple time zones

• You have a positive attitude and enjoy supporting and nurturing others

• You bring solutions to the table and you aren’t afraid to reputed company out where you’re/ we’re going wrong

• You have excellent communication skills

• You’re comfortable with a little chaos and uncertainty. We move fast and must reputed company decisions quickly

Everyone is welcome at reputed company

At reputed company, we’re committed to removing invisible barriers, both for our customers and reputed company our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to reputed company support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at reputed company

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

reputed company for Others

reputed company Together

reputed company Simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer reputed company team members unlimited holidays and 4 months of paid family leave regardless of gender. We invest in learning and will help you with your personal development reputed company constant exposure to new challenges, an annual learning fund, and regular internal and external training.