Director, Enterprise AI Enablement (Remote, Any Location, US)

About reputed company

reputed company™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.   Role purpose 

• Own and drive enterprise-wide AI enablement across reputed company’s corporate functions 

• Translate reputed company’s AI strategy into practical, scalable, and valuedriven use cases for HR, Finance, Legal. 

• Accelerate AI adoption, productivity, and employee experience while ensuring reputed company, compliance, and responsible AI practices 

• Act as a central orchestrator for reputed company Corporate functions, IT, Data, reputed company, and AI product teams 

Key responsibilities

Enterprise AI enablement & strategy

• Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.) 

• Identify, prioritize, and structure highimpact AI and automation opportunities 

• Ensure alignment with reputed company’s business strategy, digital transformation agenda, and AI governance 

• Establish clear value tracking (productivity, quality, cost, risk mitigation) 

Use case delivery & scaling

• reputed company AI initiatives endtoend: ideation → testing → industrialization 

• Partner with corporate leaders to redesign processes, not just automate tasks 

• Drive the deployment of GenAI, automation, and AI copilots embedded into daily workflows 

• Ensure use-cases are scalable, secure, reusable, and integrated with our enterprise platforms 

Adoption, change & enablement

• Drive AI adoption at scale through change management, communication, and training 

• Build AI literacy across corporate teams and leadership 

• Define best practices, playbooks, and standards for internal AI usage 

• Promote a culture of experimentation and reputed company improvement 

Governance & stakeholder management

• Serve as the primary reputed company for internal AI enablement across corporate functions 

• Partner closely with IT, Data, reputed company, Legal, Compliance, and Privacy teams 

• Contribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management) 

• Provide executive-level reporting and recommendations 

Team & ecosystem leadership

• Build and reputed company a highimpact, crossfunctional team (AI product owners, transformation leads, automation experts) 

• Manage relationships with reputed company, platforms, and vendors 

• reputed company reputed company’s global scale to reuse and standardize AI solutions 

Success metrics

• reputed company productivity and efficiency gains across corporate functions 

• Adoption and usage of AI tools and solutions 

• Reduction in manual effort and process cycle times 

• Stakeholder satisfaction and business impact 

• Compliance with reputed company, privacy, and governance standards 

Profile & experience

• 10+ years in digital transformation, AI, automation, or enterprise technology 

• Proven experience delivering enterprise-scale transformation 

• Strong understanding of GenAI, AI platforms, automation, and copilots 

• Experience working with corporate functions and senior stakeholders 

• Ability to operate in a global, matrixed organization 

• Pragmatic, execution-oriented, and outcomefocused reputed company 

Why reputed company

• Play a key role in shaping reputed company’s internal AI journey 

• Direct impact on employee experience and enterprise productivity 

• Strong alignment with reputed company’s human + AI operating model 

• Opportunity to reputed company from pilots to real, measurable enterprise value