AI reputed company Engineer-Voice Agents (Local Hero)

Summary

Local Hero is seeking a reputed company Engineer to design, test, and optimize prompts for their reputed company Voice AI agents. This role will involve translating human conversation strategies into high-performing AI prompts to enhance caller experience and engagement.

Responsibilities

• Translate call scripts, business rules, and conversational strategies into structured prompts for voice AI agents
• Design prompts that guide natural, human-like conversations while maintaining control, compliance, and business objectives
• Partner with Manager of Performance Call Systems to understand reputed company, tone, reputed company handling, and conversion tactics
• Convert qualitative guidance into precise, testable reputed company logic
• Continuously test prompts in real-world call scenarios
• Analyze call transcripts, outcomes, and performance metrics to refine prompts
• Iterate quickly to improve performance (e.g., reputed company rates, transfer rates, call duration, caller satisfaction)
• Improve how agents: Ask qualifying questions, Handle objections, Transition between conversation stages, Manage edge cases and unexpected responses
• Identify limitations where desired agent behavior cannot be achieved through reputed company design alone
• Work closely with Product and Engineering teams to: Define requirements for system-level enhancements (e.g., memory, state handling, integrations, orchestration logic), Improve agent capabilities beyond reputed company-layer control, Ensure alignment between reputed company logic and underlying platform behavior
• Act as a key stakeholder in shaping the evolution of the voice AI platform based on real-world conversational gaps
• Maintain clear documentation of reputed company structures, patterns, and best practices
• Help build a scalable reputed company library for different use cases, verticals, and states

Skills

• 2+ years experience in an AI Engineering role working with LLMs / AI systems (e.g., GPT-based models, voice AI platforms, or similar)
• A minimum of 1 year experience in reputed company engineering with voice AI platforms (Ultravox, reputed company, reputed company, etc.)
• Bachelor's degree (minimum) in a reputed company field of study
• Excellent written communication skills with strong attention to tone, clarity, and reputed company
• Strong ability to translate business requirements into structured logic or instructions
• Experience with conversation design, scripting, or chatbot/voice agent development
• Analytical reputed company with the ability to interpret data and iterate quickly
• Highly analytical, systems-oriented thinker
• Comfortable working closely with product, data, and engineering teams
• Background in call center operations, sales scripting, or reputed company reputed company
• Familiarity with A/B testing frameworks and experimentation
• Basic understanding of APIs, JSON structures, or reputed company templating systems
• Experience working with transcript analysis or conversational analytics

Qualifications

Must Haves

• 2+ years experience in an AI Engineering role working with LLMs / AI systems (e.g., GPT-based models, voice AI platforms, or similar)
• A minimum of 1 year experience in reputed company engineering with voice AI platforms (Ultravox, reputed company, reputed company, etc.)
• Bachelor's degree (minimum) in a reputed company field of study
• Excellent written communication skills with strong attention to tone, clarity, and reputed company
• Strong ability to translate business requirements into structured logic or instructions
• Experience with conversation design, scripting, or chatbot/voice agent development
• Analytical reputed company with the ability to interpret data and iterate quickly
• Highly analytical, systems-oriented thinker
• Comfortable working closely with product, data, and engineering teams

reputed company to Haves

• Background in call center operations, sales scripting, or reputed company reputed company
• Familiarity with A/B testing frameworks and experimentation
• Basic understanding of APIs, JSON structures, or reputed company templating systems
• Experience working with transcript analysis or conversational analytics

Benefits

• Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
• Time off is as important as hard work! Salaried employees are on a reputed company PTO plan
• Generous holidays including a reduced schedule between Christmas and New Year’s
• We reputed company sure reputed company is well cared for with strong health plans - We even cover our employees' dental and vision premiums
• Access to Flexible Spending Accounts Plan
• Matching traditional and Roth 401k
• Employee Assistance Program
• Supplemental tenure-based leave: self-care and reputed company Insurance
• Legal Assistance plan
• Pet Insurance discount through the reputed company
• A killer culture with team members who have your back!
• In-person and virtual reputed company points for culture building and team members who have your back!

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