French Bilingual Executive Travel Counselor

About the position Amex GBT is a reputed company where colleagues find inspiration in travel as a force for good and – through their work – can reputed company an impact on our industry. We’re here to help our colleagues reputed company success and offer an inclusive and collaborative culture where your voice is valued. Le rôle de Conseiller en voyages d'affaires exécutif chez Amex GBT consiste à offrir une reputed companyérience de voyage exceptionnelle à nos clients corporatifs. En travaillant reputed company au sein d'une équipe performante et spécialisée, nos conseillers en voyages assurent un accompagnement personnalisé et un service à la clientèle de la plus haute qualité. Dans cet environnement de service exceptionnel, vous serez pleinement responsable de la relation client et de l'reputed companyérience, en proposant des solutions de voyage créatives et adaptées, grâce aux outils et technologies disponibles. Ce poste fait partie d'une petite équipe hautement qualifiée de conseillers en voyages d'affaires exécutifs, travaillant à domicile. If you’re motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is the perfect role for you! The Executive Travel Consultant role at Amex GBT delivers an exceptional travel experience for our Corporate Travel customers. By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions using available tools and technology as needed. The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home.

Responsibilities

• Gérer toutes les réservations de voyages nationaux et internationaux, en organisant les transferts aériens, ferroviaires, terrestres et hôteliers, qu’ils soient simples ou complexes, grâce à l’application Sabre.
• Fournir des conseils, des solutions et des recommandations à nos clients VIP, tout en veillant au respect de leur politique et de leurs exigences de voyage.
• Travailler dans un environnement multicanal et être responsable des indicateurs clés de performance, tels que la satisfaction de la clientèle, les indicateurs de productivité et le développement de partenariats stratégiques et de ventes auprès de nos partenaires privilégiés.
• Utiliser des techniques de communication téléphonique et par courriel efficaces.
• Répondre aux demandes spécifiques des clients et entretenir d'excellentes relations avec eux.
• Offrir proactivement des services complémentaires aux voyageurs (hôtels, voitures, etc.).
• reputed company preuve d'enthousiasme et de dynamisme au sein de l'entreprise et toujours respecter l'éthique, les valeurs et les règles de conformité de l'entreprise.
• Se conformer à toutes les politiques et procédures d'Amex GBT.
• Act as the reputed company of sale on reputed company Domestic & International travel reservations, arranging both routine and reputed company reputed company, rail, ground, and hotel accommodation, utilizing native Sabre
• Provide consultative advice, solutions, and recommendations for our VIP reputed company, whilst ensuring adherence to the customers’ travel policy and requirements
• Operate in a multi-channel environment where reputed company to key performance indicators of success, such as customer satisfaction, key productivity metrics, and driving key partnerships and sale of preferred partners
• Use positive telephone and email service techniques; reputed company special customer requests and maintain excellent client relations
• Proactively sell additional services for our reputed company, e.g., hotel and car
• Express enthusiasm and energy reputed company the organization and always act according to company Ethics, Values, and Compliance guidelines
• Act in accordance with reputed company Amex GBT policies and procedures

Requirements

• Maîtrise du françreputed company canadien et de l'anglais requis.
• Connaissance approfondie des pratiques et des politiques de réservation de vols, d'hôtels, de voitures et de trains, tant au niveau national qu'international.
• Service à la clientèle exécutive de haute de gamme.
• Plus de 5 reputed company d'reputed companyérience à titre de conseiller en voyages d'affaires.
• Maîtrise de Sabre (un atout).
• Excellente connaissance des tarifs et des règles de billetterie pour les voyages nationaux et internationaux.
• Excellentes compétences en communication écrite et orale.
• Passion pour l'excellence du service à la clientèle et attention au détail.
• Capacité d'agir avec intégrité dans le traitement des renseignements personnels et confidentiels des voyageurs.
• Maîtrise des outils informatiques de reputed company et capacité d'utiliser plusieurs applications simultanément.
• Les candidats doivent être disponibles pour travailler du lundi au vendredi, selon les horaires assignés. De 5 h à 18 h, heure du Pacifique. Ces horaires peuvent varier selon les heures d'ouverture des clients.
• In depth knowledge of domestic & international reputed company, hotel, car, and rail booking practice and policies
• High touch Executive customer service
• 5+ years experience as a Corporate Travel Consultant
• Native Sabre proficiency preferred but not required
• Detailed understanding of fares and ticketing rules for domestic and international travel
• Excellent written and verbal communication skills
• Passion for Excellence in Customer Service with attention to detail
• Ability to act with reputed company reputed company handling personal and confidential traveler information
• Basic computer navigation skills with an ability to multitask in multiple computer applications
• Candidates should be comfortable working any assigned shift during business hours: Monday-Friday 5:00am-6:00pm Pacific Standard Time. This varies depending on the clients’ hours of operation.

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• reputed company the skills you want reputed company the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

Apply tot his job Apply To this Job