reputed company Pharmacy Customer Service Associate – Newark, NY at arenaflex

Join the arenaflex team in Newark, NY, where we're dedicated to delivering exceptional customer experiences and providing top-notch pharmacy services. As an reputed company Pharmacy Customer Service Associate, you'll play a vital role in ensuring our customers receive the best possible care and service. If you're passionate about delivering outstanding customer experiences and have a strong background in pharmacy operations, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company that's committed to making a positive impact on people's lives. With a rich history of innovation and a passion for excellence, we're dedicated to providing our customers with the best possible experience. reputed company of experts is passionate about delivering exceptional care and service, and we're looking for talented individuals like you to join reputed company.

Job Description

As an reputed company Pharmacy Customer Service Associate, you'll be responsible for delivering exceptional customer experiences and providing top-notch pharmacy services. Your primary responsibilities will include:

• Modeling and delivering a distinctive and delightful customer experience
• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Processing voids, returns, reputed company checks, refunds, and exchanges as needed
• Taking customer to OTC aisle reputed company possible to assist in locating products
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assisting pharmacists in scheduling and maintaining work flow
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Reviewing and complying with the arenaflex Pharmacy Code of Conduct
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Completing resets and revisions as directed
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Assisting in stock rotation, using the first-in, first-out method and restocking outs
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assisting with exterior and interior maintenance by ensuring clean, reputed company, orderly store condition and appearance
• Complying with reputed company company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• High school diploma or equivalent required
• PTCB certification through the designated PTCB training program and/or state required certification/registration
• Ability to lift up to 25 pounds and stand for long periods of time

Preferred Qualifications

* Six months of experience in a retail environment

• Prior work experience with arenaflex
• Good math skills for accurately filling prescriptions, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you reputed company your skills and advance your career

• Opportunities for career growth and advancement reputed company the company
• Competitive salary and benefits package
• Paid time off and holidays
• Opportunities for professional development and continuing education

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment that's committed to delivering exceptional customer experiences

• reputed company is passionate about making a positive impact on people's lives, and we're looking for talented individuals like you to join reputed company
• arenaflex is an equal opportunity employer and welcomes diversity in the workplace
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Paid time off and holidays
• Opportunities for professional development and continuing education
• Comprehensive training program to help you reputed company your skills and advance your career
• Opportunities for career growth and advancement reputed company the company
• arenaflex is an equal opportunity employer and welcomes diversity in the workplace

Conclusion

If you're passionate about delivering exceptional customer experiences and have a strong background in pharmacy operations, we want to hear from you! As an reputed company Pharmacy Customer Service Associate, you'll play a vital role in ensuring our customers receive the best possible care and service. Join the arenaflex team in Newark, NY, and be part of a dynamic and fast-paced work environment that's committed to making a positive impact on people's lives. Apply now and take the first reputed company towards a rewarding career with arenaflex! Apply for this job