Experienced Customer Service Representative – Airport Operations in Salt Lake City, UT

Join arenaflex, a leading enterprise in the transportation industry, as we seek a highly motivated and customer-focused individual to join our team as an Experienced Customer Service Representative in Salt Lake City, UT. As a key member of our airport operations team, you will play a vital role in delivering exceptional customer experiences, ensuring seamless rental and return processes, and contributing to the growth and success of our organization.

About arenaflex

arenaflex is a dynamic and innovative company that is shaping the future of transportation. With a team of 25,000 driven professionals, we are committed to providing customer-focused solutions that make a positive difference in the lives of our customers, colleagues, and communities. Our culture is performance-driven, and we encourage and support each other to be at our best through leadership, training, tools, and rewards.

Job Summary

As an Experienced Customer Service Representative, you will be responsible for assisting customers in different parts of the rental or return process on our airport lots. This may include checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. You will work in a fast-paced environment, interacting with customers, resolving issues, and ensuring a seamless experience.

Key Responsibilities

* Assist customers in different parts of the rental or return process on our airport lots

• Check cars, enter information in a handheld device, process rentals of our loyalty customers, and assist customers at our exit gates or check-in our cars at return
• Provide excellent customer service, resolving issues and ensuring a seamless experience
• Work in a fast-paced environment, interacting with customers, and responding to their needs
• Collaborate with colleagues to ensure efficient and effective operations
• Participate in on-the-job training and ongoing development to enhance skills and knowledge

Perks and Benefits

* Competitive hourly wage of $17.75 per hour

• Monthly commission opportunity
• Shift premium may apply
• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental, and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars

What We’re Looking For

* Valid Driver’s License

• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Willingness to work outdoors
• Flexibility to work all shifts
• Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail customer service experience in a fast-paced environment is a bonus!

Why Join arenaflex?

* Be part of a dynamic and innovative company that is shaping the future of transportation

• Work with a team of 25,000 driven professionals who are passionate about delivering exceptional customer experiences
• Enjoy a performance-driven culture that encourages and supports growth and development
• Participate in ongoing training and development to enhance skills and knowledge
• Enjoy a range of benefits, including competitive pay, monthly commission opportunity, and employee discounts

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for this job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

Disclaimer

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of arenaflex. Apply for this job