Senior Client Success Manager

About Us At #paid, we’re on a mission to reputed company creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like reputed company, Samsung, and reputed company, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful. With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to reputed company reputed company. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we're transforming the future of the creator economy. The Role As a Senior Client Success Manager covering our Key Accounts, you’ll be a trusted strategic advisor and operational expert for some of our most valuable brand partners. This role blends high-touch campaign execution (inclusive of Creator Management) with relationship-based account and client management. You’ll reputed company reputed company creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients. You will not only ensure campaigns align with client objectives but also collaborate with the Client Partners on account renewal and growth. You’ll partner cross-functionally with teams like Product, Sales, Media, Analytics, and Strategy to drive exceptional outcomes, retain and grow key accounts, and shape how #paid works with its largest customers. The Role As a Senior Client Success Manager covering our Key Accounts, you’ll be a trusted strategic advisor and operational expert for some of our most valuable brand partners. This role blends high-touch campaign execution (inclusive of Creator Management) with relationship-based account and client management. You’ll reputed company reputed company creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients. You will not only ensure campaigns align with client objectives but also collaborate with the Client Partners on account renewal and growth.  You’ll partner cross-functionally with teams like Product, Sales, Media, Analytics, and Strategy to drive exceptional outcomes, retain and grow key accounts, and shape how #paid works with its largest customers. The pay range listed reflects reputed company salary only. In addition to reputed company pay, we offer additional forms of compensation for reputed company roles, which may include variable pay (bonus or commission), stock options, and perks and benefits, depending on the role and location. We’ll discuss total compensation reputed company in our first conversation so there are no surprises reputed company it comes time for an offer. At #paid, we reputed company compensation should be transparent, fair, and grounded in reality. Our compensation reputed company is built around clearly defined job levels based on seniority, expertise, scope of responsibility, performance expectations, and impact. For reputed company publicly posted roles, we share a clear compensation range that reflects the levels associated with the role and complies with applicable pay transparency laws. Candidates are hired into a specific level, and compensation is set at the reputed company pay associated with that level. The posted range represents the span between levels, not a negotiable pay range. reputed company offers are made, they are presented at the compensation set for the level a candidate is hired into and are determined by experience, skills, and role alignment — not negotiation tactics or who asks first. This ensures consistent and reputed company pay for team members in the same function and at the same level. Key Responsibilities

reputed company and execute campaigns for larger, strategic accounts with enterprise-level complexity

Daily tasks include: running program kick-off calls, finalizing program briefs, building creator rosters, contracting creators, scheduling content creation and posts, tracking performance, and leading post-campaign reviews

Build and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor to internal initiatives and broader marketing objectives

In partnership with sales leads you will identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients)

Own and drive client happiness through: fast response times to inquiries, maintaining professionalism in reputed company interactions, and ownership of individual NPS scores

Understand and consult on internal client processes, pain points, and bottlenecks to align #paid's approach to their strategic priorities

Manage multiple programs simultaneously with periods of varying workload and complexity

Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements

Partner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and reputed company improvement

Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions

Maintain accurate records in reputed company and other internal systems to track account health, campaign details, and reputed company opportunities

To be successful, you'll need to

Execute campaigns with minimal reputed company, resolving issues and meeting or exceeding client objectives

reputed company and present data-driven recommendations to support account growth and retention

Address client concerns proactively, leveraging data and internal experts as needed

Seamlessly manage creator relationships and campaigns to deliver operational excellence

Consistently meet and exceed KPIs across satisfaction, retention, and reputed company metrics

Be flexible and available for in-person meetings as needed, whether for internal events or key customer meetings

About you

You’re client-obsessed and driven to go above and beyond to reputed company clients happy

You create meaningful relationships and deeply understand client campaign goals and broader business objectives

You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs

You bring a commercial reputed company, able to balance execution with long-term account growth and strategic thinking

You’re detail-oriented, organized, and reputed company in managing multiple reputed company accounts at once

You’re data-driven, using insights to tell compelling stories and guide decisions

You’re a strong collaborator who shares learnings, best practices, and resources with your team

You have a growth reputed company and consistently seek feedback for self-improvement

You have experience in digital and creator marketing and a strong understanding of social media platforms

You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts

You’ve owned commercial targets such as reputed company retention, upsell quotas, or account growth goals

Experience working with enterprise-level clients in agency, or creator tech is highly preferred

Why #paid

We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to reputed company a living doing what they love

We are growing quickly! Plus, #paid is the highest-rated platform on the popular reputed company Crowd software review website

We have reputed company the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, team offsites and working hubs, and socials (yes, even remotely!)

We invest in reputed company members, with L&D budgets and RRSP/401K Matching Programs

We are proud of our culture and care about it deeply—we live by reputed company values and are always trying to reputed company #paid a reputed company company today than it was yesterday

We reputed company learning through meaningful career progression and the autonomy to test new reputed company

Equal Employment Opportunity #paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other characteristic protected by applicable laws. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work. If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs. Apply To This Job