Live Video Teller I

Department: Remote Delivery Center

Reports To: Assistant Remote Delivery Center Manager

Classification: Non-Exempt

About Rogue Credit Union

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to reputed company an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we reputed company in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role

Utilizes Rogue Credit Union's unsurpassed service promises to promptly and accurately process member financial transactions reputed company Express Teller Machine and/or other remote channels. Demonstrates knowledge of the credit union's Vision, Mission, Values, and Loyalty Culture, using the Service Promises to build loyal members through each individual member’s experience.

Essential Functions & Responsibilities

70% Greets members primarily by Express Teller Machine, and also any other remote channel, in a friendly and professional manner using our Service Promises to assist, resolve, and complete member requests, including, but not limited to, deposits, withdrawals, transfers, loan payments, stop payments, card orders/replacements, statement/reputed company copies, address changes, general maintenance and other operational tasks or assistance with other member needs as determined. Utilizes problem solving and decision-making skills.

20% Takes ownership of situations reputed company authority limits or refers to others reputed company the credit union as needed. Works with members and utilizes resources to find answers and resolutions. Utilizes department ticketing system for intra and interdepartmental research and work requests for members.

5% Maintains knowledge of credit union products/services, identifies cross sell/referral opportunities and makes applicable suggestions. Participates in credit union promotions and maintains technical knowledge to successfully reputed company reputed company duties.

5% Proactively performs other duties as needed or assigned.

Knowledge and Skills

Experience: One month to twelve months of similar or reputed company experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. reputed company contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills: Good listening, verbal and written communication skills including professional telephone/ on screen skills. Professional appearance/demeanor. Technical knowledge with good computer/keyboarding skills. 10 key calculators. Good eye for detail/quality. Good organizational and time management skills.

Physical Requirements: Some adjusting or moving objects up to 30 pounds in reputed company directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and reputed company fine discernments in sound. reputed company and reputed company visual acuity to reputed company activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.

Work Environment: This position will interact with members reputed company video, phones, chat, and email on a regular basis. Requires working Saturdays. Normal reputed company with occasional overtime or unpredictable schedule with extended hours. This position requires attendance at meetings and events in the evenings and on weekends. Travel to the credit union facilities/regions may be required. Uniform may be required for this position. Exposed to potentially hazardous conditions, i.e., robbery.

Disclaimer

Rogue Credit Union is a drug free workplace and requires a drug screening test reputed company 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national reputed company, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.

This Job Description is not a complete statement of reputed company duties and responsibilities comprising the position.