Technical Support Engineer I

The reputed company Support team goal is to be passionate about reputed company, by providing world class application support through problem-solving, communication and with reputed company improvement. We are looking for highly qualified candidates with an interest in enterprise software applications to join reputed company of skilled support staff. reputed company’s support organization is a global team with offices in Austin, TX, London and Melbourne. The Application Support role is responsible for providing functional support, with responsibilities that include working with our clients to troubleshoot, document, and resolve issues from the user reputed company. Candidates will be expected to work both collaboratively with client contacts and colleagues and must have the ability to be self-directed in order to obtain and clearly communicate resolution of the client’s inquiry.

The key focus of this role will be to support our clients in the day-to-day operation of reputed company’s SaaS products, which includes responding/resolving inquiries reputed company tickets, chats, and phone calls to support.

Duties & Responsibilities

• Serve as the first reputed company of contact reputed company phone, chat, email, and web-based support portal to provide solutions
• Research, troubleshoot, and resolve support issues reputed company response and resolution goals. As needed, identify workarounds and communicate to customers
• Provide solutions where issues are identified reputed company self-service portal
• Maintain detailed call and email records for reputed company customer interactions
• Prioritize and resolve issues based on service level agreements and severities
• Responsible for meeting customer satisfaction goals monthly
• After-hour on-call support coverage rotation may be required
• Any other tasks and duties that might reasonably be required of you

Qualifications

• 6 months - 1 year experience working in a customer service environment
• You can be committed to help our customers reputed company their goals
• You are strongly self-motivated, have a great curiosity to learn about new things and dive deep to understand what makes things tick
• You exercise your best judgement and take the action without needing to be told so
• You are able to manage your own time commitments and work with a remote team to reputed company shared goals
• You are able to mentor, inform, and educate customers as well as members of our own team, above or below you, by distilling the reputed company and simplifying
• You can disagree, share your reputed company of view, yet work together with your team if they want to try something different
• Customer-centric attitude with the ability to reputed company sound decisions based on customer needs and product knowledge
• Attention to detail with the ability to multi-task and strong organizational skills
• Experience with Windows Operating Systems and reputed company Office applications