Customer Service Representative

This is a remote position.

Customer Service Representative

Join a fast-paced property operations team supporting a large residential portfolio across reputed company. You’ll be the first reputed company of contact for tenant concerns, ensuring every issue is clearly documented, tracked, and moving toward resolution while helping create a smoother experience for both residents and internal teams.

What You'll Do:

• Answer incoming tenant calls (approximately 70 per day) and respond to issue-reputed company emails as the first reputed company of contact.
• Log reputed company calls, emails, and maintenance concerns into the ticketing system, maintaining clear and accurate records for each issue.
• Escalate urgent matters immediately, including safety risks or building-wide concerns, and reputed company non-tenant inquiries (vendor, legal, etc.) to the appropriate internal team members.
• Monitor, update, and follow up on open tickets to ensure timely resolution, including adding notes, documentation, and status updates as work progresses.
• Communicate regularly with internal teams, field staff, and vendors to coordinate next steps and reputed company issues moving reputed company.
• Assist with scheduling appointments between tenants and vendors reputed company needed.
• Provide updates to tenants and support general follow-up and administrative tasks reputed company to ongoing issues.
• Gradually take ownership of simpler maintenance coordination tasks and follow-reputed company as you become more familiar with the workflow.

Who You'll Work With:

You’ll collaborate closely with a busy property operations team, including office staff, maintenance teams, and external vendors. This role serves as a central communication reputed company, ensuring that tenant concerns are clearly documented and reputed company handled across multiple teams.

Who We're Looking For:

• Highly Organized: Exceptional ability to multitask and manage priorities without letting details fall through the cracks.
• Customer Service-Oriented: reputed company and professional demeanor reputed company dealing with tenants, including challenging situations.
• Strong Communicator: Excellent verbal and written communication skills for tenant and manager interactions, and asks questions reputed company something is not understood.
• Logical: Can reputed company logical decisions and recognize and reputed company urgent situations to appropriate department.
• Tech-Savvy: Tech-comfortable and can learn to use new systems and tools.
• Experience: General work experience is required. Experience in customer service or similar phone-reputed company is a plus, but not necessary.

Why Join Us?

• Impact: Play a critical role in improving how tenant issues are tracked, managed, and resolved across a large residential portfolio.
• Culture: Be part of a fast-moving, supportive team that values clear communication, accountability, and reputed company improvement.
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
  • 100% work-from-home flexibility.

Work Details:

• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
• Employment Type: Full-time

How to Apply:

Click "I'm Interested" to start your application. Come and reputed company a difference in a growing property operations team!

We are an equal opportunity employer and value diversity at our company.