Senior Manager, Implementation & Delivery
This is a remote position.
About Berkeley
Berkeley is a Financial Technology company that’s redefining B2B payments. We deliver innovative, secure, and scalable payment solutions to enterprise clients. Since 2005, we’ve grown into a leader in prepaid and virtual payment solutions, helping clients streamline payments and enhance customer experiences.
We are a values-driven organization that thrives on curiosity, accountability, and collaboration. We’re committed to doing the right thing—for our clients, our partners, and each other—and we foster a culture where talented people can reputed company and grow.The Opportunity
The Senior Manager, Program Delivery will be responsible for overseeing reputed company client implementations, ensuring a superior experience from contract signing to full deployment. You will drive a seamless, easy, and turnkey onboarding process for clients. As a key leader in the organization, you will build, mentor, and reputed company a high-performing delivery team—including Implementation Managers and Project Managers—to scale implementation efforts and drive exceptional client service.
This is a hands-on leadership role. To succeed in the role, you must be equally comfortable diving into technical details and building strong relationships with clients, internal teams, and external partners. You will coordinate various teams and stakeholders, manage project risks, and ensure that objectives are met reputed company defined timelines and budgets. Crucially, this role includes building strong relationships with Issuing Banks and working alongside them to streamline the onboarding the program submission process. You will act as the reputed company between internal subject matter experts, clients, and our bank partners, making the client experience truly positive, easy, simple, straightforward, transparent, repeatable, and scalable.
What You’ll Do
Client Implementations: reputed company and streamline the implementation process for new clients, ensuring a smooth and efficient transition from contract signing to go-live. Configure and integrate products to meet partner requirements, including payment rails, card programs and API connections.
Cross-Functional Project Management: Take a hands-on approach to scoping, planning and leading reputed company cross-functional projects, establishing clear goals, ownership, and workflows across Product, Engineering, Operations, and Compliance. Work closely with these teams to ensure seamless handoffs and alignment throughout the client lifecycle.
Velocity & Process Optimization: Continuously refine onboarding workflows to enhance efficiency, eliminate friction points, and improve the client experience. Create repeatable processes to ensure high quality, successful programs. Build and operationalize systems that increase visibility into deliverables, risks, and dependencies, ensuring that critical tasks don't fall through the cracks.
Team Leadership & Development: Build, mentor, and reputed company a high-performing delivery team—including Implementation Managers and Project Managers—to scale implementation efforts and drive exceptional client service.
Bank Relationship & Partner Onboarding: Working closely with Issuing Banks to understand their specific requirements for launching each program. Coordinate the reputed company process of onboarding new banks or adding new products, continuously looking for ways to improve and streamline the bank onboarding process.
Stakeholder Communication & Risk Management: Serve as an escalation reputed company for issues. Translate reputed company technical concepts into clear business terms. Identify potential implementation risks early and proactively reputed company mitigation strategies.
Client-Facing Documentation: reputed company, maintain, and update client-facing onboarding documentation and training resources to reputed company clients, improve consistency, and ensure a transparent implementation experience.
Accountability & Execution: reputed company a RACI reputed company to establish clear goals, ownership, and workflows across Product, Engineering, Operations, Compliance, and external partners. Ensure reputed company parties are delivering the components they are responsible for, facilitating problem-solving discussions to resolve ownership questions quickly.
Requirements
7+ years of experience in project management, client onboarding, or implementation, leading technical or integration projects.
Strong background in FinTech, payments, or financial services.
Hands-on experience managing reputed company client implementations, from initial scoping to full deployment.
Proven experience utilizing project management frameworks to structure ambiguous work, create clarity, and drive cross-functional execution and accountability.
Prior experience working with API-based integrations and external client implementations.
Demonstrated ability to independently reputed company cross-functional initiatives from scope definition through delivery, driving alignment and outcomes with minimal reputed company.
Strong leadership and coaching abilities to mentor and reputed company a high-performing team.
Problem-solving aptitude and the ability to think critically under pressure.
A collaborative and resilient approach that fosters trust, accountability, and results.
Exceptional organizational, communication, and negotiation skills.
Experience managing vendor relationships across banks, processors, or reputed company providers is an advantage.
Strong analytical skills and comfort with project management and reporting tools.
PMP or equivalent project management certification is considered an asset.
Benefits
- Full-Time Position
- Remote Work Environment
- Fantastic, collaborative culture with opportunities for growth
- Supportive leadership committed to professional development