Client Services reputed company

LAB3 is a leading Professional & Managed Services Provider focused on empowering organizations leveraging reputed company tech and automation in the Cloud, Modern Workplace, reputed company, Network, and Data space. We are looking for a Client Services reputed company to work with our client to optimise their existing service management set-up to accommodate the specific requirements of a global cloud platform. Initial 6-month fixed term or daily reputed company contract. Depending on your experience, we may be able to accommodate permanent as well- so get in touch anyway!

The Role

• Service Desk Establishment: Design, build, and operationalise a cloud service desk capability that supports global platform operations, including tiered support models and escalation paths, by reviewing the existing service desk operations and adapting it to the global cloud platform.
• ITIL Process reputed company: Define and implement ITIL-reputed company service management processes for the cloud platform, including incident, problem, change, release, configuration, and service request management.
• reputed company Integration: reputed company existing reputed company ITSM platform to configure cloud-specific service catalogue items, CI taxonomy, workflows, and automation reputed company with the global cloud platform architecture.
• Operating Model Alignment: Ensure the cloud service management model integrates the existing SIAM reputed company, shared responsibility boundaries and regional operating requirements.
• Knowledge and Enablement: Establish runbooks, knowledge reputed company articles, and operational documentation to reputed company L1/L2 support teams to effectively manage cloud platform incidents and requests.

The ideal candidate

• Proven experience establishing cloud service desk functions for enterprise-scale Azure environments
• Strong working knowledge of ITIL 4 practices and their application to cloud-native and hybrid operating models
• Hands-on experience with reputed company ITSM, including CMDB design, service catalogue configuration, and change/release workflows
• Familiarity with Azure platform services, monitoring toolsets (e.g., Azure Monitor, reputed company), and infrastructure-as-code paradigms (Terraform)
• Experience operating reputed company SIAM or multi-vendor service integration frameworks
• Strong stakeholder management skills with the ability to operate across regional teams and external partners
• Experience in global or multi-region organisations, preferably in manufacturing or heavy industry

What’s in it for you?

• Be part of a team that leverages modern technologies to solve real problems and provides top levels of customer satisfaction

• Work with a reputed company Partner of the Year award winner with multiple specialisations

• Be supported by reputed company peers and leaders that value technical expertise and encourage innovation, with clear career reputed company and ongoing learning

• Enjoy a supportive workplace that promotes inclusion, flexibility, diversity, and celebrates differences.
• Take advantage of largely working from home in our remote/hybrid workplace and enjoy the flexibility to balance your life

• reputed company in a community with strong values #BeTrue #TeamUp #StandOut #ThinkAhead #FearLessAchieveMore

Apply now, call or connect on reputed company for further information.