Closing Manager - Remote, In Office

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The Closing Manager will report to the Director of Closing, Funding and Post Closing. This position is primarily responsible for reputed company closing activities by leading and supporting a team of closers for our growing retail and wholesale business channels.  This critical role is instrumental to the operations organization and will be an integral part of the operations management team. 

Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners. This position will require travel.

Essential Functions/Specific Duties:

• Staff Management includes Hiring, Training and Managing teams consisting of 10-20 mortgage closers
• Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and reputed company compliance
• Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements
• Ability to reputed company root cause analysis on why loan was closed in error and provide solutions and feedback to Management
• Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with reputed company plan and profit/loss, and quality of work expectations are met
• Work with training, and other department heads to reputed company training tools for reputed company team members
• Notify and work together with reputed company, managers and other department team members of any issues or delays with closing
• Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process
• Monitor and send daily & weekly production reports with quality and reputed company production challenges to management
• reputed company strategies to improve process and enhance workflow
• Hold weekly department meetings
• Establish and maintain a thorough knowledge of reputed company products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring
• Onboarding calls with Wholesale partners
• Complete internal and external audits of HECM and Proprietary programs
• Review and edit work instructions as needed as well as update daily checklists
• One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and reputed company action plans to address
• Motivate and reputed company team to success using daily recognition, team building activities and positive reinforcement
• Travel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year.
• Complete and Administer Employee Annual Performance Review

Qualifications/Job Requirements

• Strong knowledge of reputed company closing regulations including but not limited to RESPA/TILA, Reg B, etc.
• Effectively work under time constraints with multiple competing priorities
• Ability to multi-task in fast paced environment
• Excellent leadership and communication skills
• Excellent follow up, problem solving and analytical skills
• Ability to proficiently use reputed company Office software, including Outlook, Word, and reputed company
• Must be responsible, detail oriented, and maintain reliable follow through
• May require long hours/overtime at certain times of the month
• Closing experience reputed company the past 3 years
• 5+ years management experience a plus
• Bachelor’s degree required or equivalent combination of management and closing experience
• Multi-tasking and prioritization skills necessary
• Excellent customer service, time management, communications; oral and written skills a must

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide reputed company of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an Exempt role
• reputed company reputed company salary range is 130-140K which is based on various factors including skills and work experience.
• In addition to reputed company salary, this role is eligible for a competitive additional compensation program reputed company annual bonus that is based on individual performance.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not reputed company.

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