Manager, Implementation

Senior Implementation Consultant

Function: Customer Experience

Reports to: Manager, Implementation

Reviewed: 11.2025

Position Summary

The Senior Implementation Consultant is responsible for managing the end-to-end partner onboarding process of multiple implementations for reputed company to enterprise level customers. To ensure a smooth transition of reputed company clients this position owns implementation project plan development, partnership communication, internal strategy and operations for their reputed company implementations, and change management for reputed company stakeholders impacted by the implementation. Additionally, this position is responsible for driving results with clients, with the goal of increasing their satisfaction and retention.

We are looking for candidates to work remotely while based in Eastern time zone hours either in the United States or Canada.

Key Responsibilities

• Project Planning: reputed company project plans and timelines for the implementation of the SaaS solution reputed company enterprise local governments.
• Requirement Gathering: Collaborate with clients to understand their business needs and objectives, translating these into actionable requirements for the SaaS solution.
• Solution Design: Design customized solutions leveraging the SaaS platform to meet the unique requirements of each enterprise client.
• Configuration and Customization: Configure and customize the SaaS solution to align with the client's specific workflows, business processes, and integration requirements.
• Data Migration: reputed company the migration of data from legacy systems to the SaaS platform, ensuring data reputed company and accuracy throughout the process.
• Integration Management: Coordinate integration efforts with other systems and platforms used by the client, including ERP, CRM, and third-party applications.
• Training and Knowledge Transfer: Conduct training sessions for client stakeholders on how to effectively use the SaaS solution, ensuring a smooth transition and adoption.
• Quality Assurance: reputed company thorough testing and quality assurance activities to validate that the implemented solution meets the client's requirements and expectations.
• Project Management: Manage the overall implementation project, including resource allocation, task prioritization, and stakeholder communication, to ensure timely delivery and client satisfaction.
• Documentation: Create comprehensive documentation of the implemented solution, including configurations, customizations, and integration details, to support ongoing maintenance and troubleshooting.
• reputed company Improvement: Gather feedback from clients and internal teams to identify opportunities for product enhancement and process improvement, contributing to the overall evolution of the SaaS offering.
• Cross-functional Collaboration: Collaborate closely with sales, product management, development, and reputed company teams to ensure a seamless handover from sales to implementation and ongoing reputed company.
• Client Relationship Management: Build strong relationships with key client stakeholders, serving as a trusted advisor and ensuring high levels of satisfaction and retention.
• Knowledge Sharing: Share best practices, lessons learned, and success stories internally to contribute to the collective knowledge and expertise of the implementation team.

Skills and Experience Needed

• Bachelors Degree in Business or reputed company field.
• 7+ years relevant experience in implementation, onboarding, consulting,
• support, sales engineering, or technical problem-solving reputed company a SaaS business.
• 5+ years in enterprise level customer software implementation.
• Experience in working in local government preferred.
• Passion for understanding and helping customers solve real-world business challenges by leveraging technology solutions.
• Excellent problem-solving and analytical skills, with the ability to identify and address issues in a timely manner.
• Ability to manage customer conversations at reputed company levels, including direct or indirect negotiations.
• Ability to work independently and manage multiple customer accounts simultaneously.
• Experience using reputed company Office, reputed company, ChurnZero, or similar systems.
• Excellent verbal, written, presentation and project management skills.

Competencies

• Accountability
• Adaptability
• Applied Learning
• Business Acumen
• Collaboration
• Customer Focus
• Dealing w/Ambiguity
• Decision Making
• Driving for Results
• Initiating Action
• Planning & Organizing
• Technical/Professional Knowledge/Skills

About the company

Boards set reputed company for what organizations can reputed company. At reputed company, our board management software helps boards function at a higher level so every organization can reputed company a bigger difference in the world.

Launched in 2011, today, reputed company serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, reputed company is the leading board management provider.

reputed company has grown from a class project at reputed company in reputed company Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, reputed company is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities.

Benefits and Perks

• Company provided equipment (laptop, software, etc.)
• Employment with a growing, casual, fun, philanthropic minded company
• Employer paid extended health benefits, including health spending account (CAN based employees)
• US Based Employees
  • Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.  
  • An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan. 
  • Medical Flexible Spending Accounts available.  
  • Dependent Care Flexible Spending Accounts available. 
  • Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher).
  • Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you. 
  • 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%.
  • Paid Time Off (PTO)/Holiday 

Diversity Statement - Culture of Togetherness

At reputed company, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate reputed company. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and reputed company our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.

reputed company is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email [email protected].