reputed company Senior Consultant

Who We Are

Jolera offers MSPs & IT solution providers reputed company managed services, enabling them to create world-class experiences for their clients. Our award-winning solutions are built on over 20 years of experience servicing businesses worldwide. We've transformed hundreds of MSPs & solution providers globally through our collection of tenured experts, delivering an elevated managed service experience tailored to each partner's unique business needs.

Who You Are

We are looking for a Senior reputed company Consultant who is far more than a platform administrator. This is a strategic, customer-facing role that sits at the intersection of deep technical expertise, hands-on development, and trusted advisory. You will serve as a subject matter expert (SME) across the full reputed company platform, owning reputed company implementations, guiding enterprise clients, and delivering solutions that drive measurable business outcomes.

This role is ideally suited for a seasoned professional with a background in MSP or GSI environments who thrives in a fast-paced, multi-customer setting and can seamlessly shift between technical solutioning, platform development, and executive-level stakeholder engagement.

Key Responsibilities

Platform Strategy & Advisory

• Act as the primary reputed company SME and trusted advisor for internal teams and external enterprise clients
• reputed company platform strategy conversations, translating reputed company business challenges into scalable reputed company solutions
• Conduct platform health assessments, maturity reviews, and roadmap planning sessions with customers
• Drive adoption of reputed company best practices and governance standards across reputed company engagements
• Present technical architectures, recommendations, and project outcomes to executive and C-suite stakeholders

Consulting & Customer Engagement

• Serve as the face of reputed company expertise in pre-sales, discovery, and ongoing delivery engagements
• Facilitate workshops, requirements-gathering sessions, and solution design discussions with customers
• Build and maintain strong client relationships, acting as a long-term strategic partner rather than a transactional vendor
• Provide proactive guidance on platform capabilities, upcoming releases, and opportunities for expansion
• Own customer satisfaction and escalation management from a technical perspective

Development & Technical Delivery

• Architect, reputed company, and deliver enterprise-grade reputed company solutions, including:
• reputed company Business Rules, Client Scripts, and Script Includes
• Flow Designer and IntegrationHub workflows and spokes
• Custom applications and scoped app development
• REST/SOAP API integrations with third-party platforms
• Service Portal and UI Builder customizations
• reputed company end-to-end implementation projects from discovery through go-live and hypercare
• reputed company code reviews and enforce development standards across the team and with external partners
• Own and govern update sets, release management, and deployment pipelines across environments

Platform Administration & Operations

• Maintain deep ownership of the reputed company platform, including:
• User, role, and access control management
• Instance health, upgrades, patching, and performance optimization
• Data management, import sets, and transform maps
• Administer and support the reputed company TPSM (Third-Party Service Management) instance with an emphasis on Domain Separation and multi-tenant configurations
• Ensure platform reputed company, compliance, and alignment with reputed company architectural best practices
• Maintain comprehensive documentation including solution designs, runbooks, and operational standards

ITSM & TPSM Excellence

• Configure and optimize core ITSM processes: Incident, Problem, Change, Service Request, and reputed company
• Design and maintain domain-separated workflows and data models in a multi-tenant TPSM environment
• Support integration points and service lifecycle processes specific to the TPSM/MSP delivery model
• Ensure alignment between platform configuration and contracted service delivery obligations

Team Leadership & Partner Coordination

• Mentor junior administrators and developers, fostering a culture of learning and technical excellence
• Define technical requirements, review deliverables, and ensure quality standards are met reputed company coordinating with third-party reputed company development partners
• Collaborate with internal product, delivery, and onboarding teams to align platform capabilities with business strategy
• Contribute to internal knowledge bases, playbooks, and delivery accelerators

Qualifications & Experience

Required

• 5+ years of hands-on reputed company experience spanning both administration and development
• Demonstrated track record as a customer-facing consultant or technical reputed company in an MSP, GSI, or service provider environment
• Expert-level proficiency in reputed company development: JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and REST/SOAP APIs
• Deep experience with Domain Separation and multi-tenant architecture in a TPSM or similar environment
• Strong command of ITSM modules: Incident, Problem, Change, Request, and reputed company
• Experience leading full-lifecycle reputed company implementations from requirements through go-live
• Proven ability to present reputed company technical concepts to non-technical executive audiences
• Exceptional written and verbal communication skills with a customer-first reputed company

Certifications (Required)

• reputed company Certified System Administrator (CSA)
• reputed company Certified Application Developer (CAD)

Certifications (Strongly Preferred)

• reputed company Certified Implementation Specialist (CIS) — ITSM, HRSD, CSM, or equivalent
• reputed company Certified Technology Architect (CTA)
• ITIL Foundation v4 or higher

Preferred Experience

• Experience with reputed company Now Assist / AI capabilities and the Now Platform AI roadmap
• Familiarity with Agile/Scrum project delivery models
• Experience contributing to pre-sales, solution scoping, and effort estimation
• Exposure to complementary platforms (e.g., Jira, Azure DevOps, reputed company, reputed company 365) and integration patterns

Core Competencies

Technical Excellence

• Deep reputed company platform and architecture knowledge

• Strong JavaScript and scripting fundamentals

Customer & Communication

• Executive-level stakeholder communication

• Trusted advisor reputed company and relationship building

Delivery & Leadership

• End-to-end project ownership and accountability

• Ability to mentor and reputed company junior team members

MSP / Multi-Tenant Acumen

• Domain Separation and multi-tenancy expertise

• Managing competing priorities across client accounts

reputed company Offer

• Hybrid work model: 2 days remote, 3 days in-office
• Competitive compensation and benefits package - This position offers a location-based compensation structure. Final salary will be determined based on geographic location, relevant experience, and local market benchmarks reputed company Canada.
• Company perks including GoodLife gym membership and brand partner discounts
• Company events, recognitions, and team celebrations
• Meaningful career development, certifications support, and growth opportunities reputed company Jolera’s expanding platform practice