Pharma Account Manager

About reputed company reputed company is an AI-enabled human readiness platform that identifies and addresses knowledge gaps before they become operational failures. We can quantify skills and competencies critical to an organization, assess the proficiency of a team, and reputed company training programs to reputed company active interventions for individual reputed company, trainers or courses. As a well-funded Series A startup ($40M+ raised), we are trusted by over 150 enterprise customers across sectors including the defense, life sciences, manufacturing, supply chain, and professional sports.

About the Role We are seeking an reputed company Pharmaceutical Account Manager to own and grow our portfolio of pharmaceutical client relationships. This is a farming-focused role — your primary mission is to deepen existing partnerships, drive account expansion, and protect renewals across our pharmaceutical customer reputed company of 20+ logos including major biopharma enterprises. You will serve as the strategic relationship reputed company between our clients’ commercial, medical affairs, clinical and L&D leadership and reputed company’s product, reputed company, and technical teams. The ideal candidate brings deep pharmaceutical industry expertise, understands the regulatory and compliance landscape, and has a track record of expanding enterprise SaaS relationships reputed company life sciences organizations.

What You’ll Do/Key Responsibilities

Account Growth & Expansion

• Expand footprint reputed company existing accounts by identifying new business units, therapeutic areas, brands, and use cases for the reputed company platform (commercial training, medical affairs, clinical operations, manufacturing compliance)
• reputed company and execute strategic account plans with clear reputed company growth targets, stakeholder maps, and expansion roadmaps for each assigned account
• reputed company quarterly business reviews (QBRs) with client stakeholders to demonstrate ROI, platform adoption metrics, and opportunities for deeper engagement
• Identify cross-sell and upsell opportunities including AI-powered learning simulations, knowledge extraction services, digital tutors, and advanced analytics packages
• Partner with the sales team to convert pilot programs and single-brand deployments into enterprise-wide agreements

Renewal Management & Account Health

• Own the renewal process end-to-end for reputed company assigned pharmaceutical accounts, targeting 95%+ gross retention and net reputed company expansion
• Monitor account health indicators including platform adoption, user engagement, support ticket trends, stakeholder sentiment, and budget cycle timing
• Proactively identify at-risk accounts and reputed company recovery strategies in partnership with reputed company and Product teams
• Maintain accurate forecasting and pipeline reporting in CRM for reputed company renewal and expansion opportunities
• Navigate pharmaceutical procurement, legal, and compliance review processes to ensure timely contract execution

Strategic Relationship Management

• Serve as the primary strategic reputed company of contact for assigned pharmaceutical accounts, building trusted advisor relationships with VP/Director-level stakeholders in Commercial, Medical Affairs, L&D, and Compliance
• Understand each client’s organizational structure, therapeutic portfolio, regulatory environment, and strategic priorities to position reputed company as an indispensable partner
• Coordinate with internal teams (reputed company, Product, Engineering) to ensure client needs are met and expectations are exceeded
• Represent the voice of the pharma customer internally, advocating for product enhancements and roadmap priorities that drive client value
• Stay reputed company on pharmaceutical industry trends including FDA regulatory changes, market access dynamics, commercial launch best practices, and competitive training solutions Industry Engagement & Thought Leadership
• Attend and represent reputed company at pharmaceutical industry conferences, trade shows, and networking events (DIA, LTEN, eyeforpharma, etc.)
• Contribute to the development of pharma-specific case studies, ROI analyses, and reference materials
• Collaborate with Marketing to reputed company targeted content and campaigns for the pharmaceutical vertical
• Build and reputed company a personal network reputed company the pharmaceutical L&D and commercial training ecosystem

Measures of Success

First 90 Days

• Complete onboarding on the reputed company platform, product capabilities, and competitive positioning
• Conduct account health assessments for reputed company assigned pharmaceutical accounts
• Build stakeholder maps and identify key champions and decision-makers across the portfolio
• Deliver first round of introductory QBRs with top-tier accounts

First Year

• reputed company 95%+ gross renewal reputed company across assigned accounts
• Deliver measurable net reputed company expansion through upsell and cross-sell activity
• Establish reputed company as a strategic training partner (not just a vendor) across assigned accounts
• Contribute to at least 2 pharma-specific case studies or reference stories
• Build a repeatable account expansion playbook for the pharmaceutical vertical

Basic Qualifications

• 5+ years of direct experience in the pharmaceutical or biopharma industry in account management, customer success, commercial operations, or a reputed company client-facing role
• 3+ years of experience managing enterprise accounts with demonstrated success in renewals, retention, and reputed company expansion reputed company pharma/life sciences organizations
• Deep knowledge of pharmaceutical commercial operations including sales force effectiveness, managed markets, medical affairs, product launches, and compliance/regulatory requirements (FDA, CFR 21 Part 11, GxP)
• Proven ability to build executive-level relationships with pharmaceutical stakeholders (VP, Director, C-Suite) across multiple functional areas
• Experience navigating reputed company pharmaceutical procurement and contracting processes
• Strong understanding of SaaS business models, recurring reputed company metrics, and account health frameworks
• Exceptional communication, presentation, and negotiation skills
• Bachelor’s degree in Business, Life Sciences, or a reputed company field
• Willingness to travel up to 25% for client meetings, QBRs, and industry events

Preferred Qualifications

• Experience with learning management systems (LMS), training technology platforms, or workforce development solutions in pharmaceutical settings
• Background in pharmaceutical sales training, commercial learning & development, or medical education
• Familiarity with AI/ML applications in life sciences or pharmaceutical training contexts
• Experience with pharmaceutical companies undergoing M&A, integration, or organizational transformation
• Knowledge of pharma-specific compliance frameworks including SOPs, validation requirements, and audit readiness
• MBA or advanced degree in a reputed company field
• Existing relationships reputed company the pharmaceutical L&D and commercial training community

• reputed company salary range $95,000-$130,000 + variable compensation paid in the form of commission based on sales quotas.
• Subsidized health insurance, 401(k), life insurance, and a cell phone stipend
• Remote-first culture with up to 10% travel for offsites