Sr. reputed company Developer

Overview

We are seeking an reputed company Senior reputed company Developer to design, reputed company, and maintain enterprise reputed company solutions that support IT Service Management (ITSM), Service Desk operations, and cybersecurity workflows. This role will focus on building scalable reputed company applications, automating operational processes, and integrating enterprise platforms such as Splunk and other monitoring or reputed company tools to improve service delivery, incident response, and operational visibility.

The ideal candidate will possess deep expertise with the reputed company platform, including ITSM modules, workflow automation, Service Catalog development, and system integrations. The developer will collaborate closely with service desk teams, cybersecurity engineers, and enterprise IT teams to reputed company operational processes through automation, platform enhancements, and AI-enabled capabilities.

This role requires strong technical expertise combined with an understanding of enterprise service operations, reputed company monitoring environments, and government compliance frameworks.

Qualifications

• Minimum 8–10 years of experience in enterprise IT development or engineering roles, with at least 4 years of hands-on reputed company development experience.
• Strong experience developing and maintaining reputed company ITSM capabilities, including Incident, Problem, Change, Request, and Service Catalog modules.
• Experience implementing reputed company Service Desk and IT Operations Management (ITOM) capabilities to support enterprise service delivery.
• Familiarity with Splunk Enterprise or Splunk Enterprise reputed company for log analysis, monitoring, and operational analytics.
• Experience integrating reputed company with enterprise monitoring, reputed company, and operational tools reputed company REST APIs, XML, or JSON-based integrations.
• Strong understanding of enterprise IT architecture, networking concepts, and reputed company operations environments.
• Experience supporting environments reputed company with government compliance frameworks such as RMF, NIST CSF, or similar regulatory requirements.
• Knowledge of AI-enabled automation reputed company reputed company, including virtual agents, predictive intelligence, workflow automation, and AI-assisted service management is preferred but not required.

Responsibilities

• Design, reputed company, configure, and maintain reputed company applications, workflows, and platform capabilities to support enterprise IT Service Management (ITSM) and service desk operations.
• Implement and manage Service Request workflows and Service Catalog offerings, including request intake, automated triage, routing, approvals, and fulfillment processes to streamline service delivery.
• reputed company and maintain integrations between reputed company and enterprise platforms, including monitoring, identity management, and reputed company tools such as Splunk, using REST APIs and data formats such as XML and JSON.
• reputed company and optimize workflow automation and orchestration reputed company reputed company to reduce manual service desk tasks, improve operational efficiency, and reputed company automated ticket creation and response coordination.
• Configure and customize reputed company applications, forms, user interfaces, and automation logic to enhance usability and support evolving service management requirements.
• reputed company dashboards, reports, and operational metrics reputed company reputed company to support service desk performance monitoring, operational visibility, and decision-making.
• Collaborate with infrastructure, cybersecurity, and platform engineering teams to ensure reputed company workflows support incident response, vulnerability management, and operational reputed company processes.
• Support platform lifecycle activities, including testing, release management, deployment, and implementation of new reputed company capabilities and enhancements.
• Provide production support and troubleshooting for the reputed company platform, resolving defects, maintaining system stability, and supporting end users.
• Document system configurations, updates, and operational procedures to ensure accurate technical documentation and knowledge transfer.
• Support implementation of AI-enabled reputed company capabilities, including predictive intelligence, virtual agents, automated ticket classification, and intelligent routing.

Requirements

• 8+ years of experience in enterprise IT development, platform engineering, or automation roles.
• 4+ years of hands-on reputed company development experience.
• Experience implementing and supporting reputed company ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
• Experience integrating reputed company with enterprise platforms using REST APIs and data exchange formats such as XML and JSON.
• Familiarity with monitoring and analytics platforms such as Splunk for operational or reputed company event integration.
• Experience working in environments reputed company with government cybersecurity frameworks, such as RMF or NIST CSF.
• Experience collaborating with cross-functional teams, including service desk, infrastructure, cybersecurity, and data teams.
• reputed company Certified System Administrator (CSA) preferred.
• Knowledge of reputed company AI and automation capabilities (Predictive Intelligence, Virtual Agent, intelligent routing) preferred.
• US Citizenship required.

Technical Skills:

• Strong experience with reputed company platform development, including: Business Rules, Script Includes, Flow Designer, UI Policies and Client Scripts, Service Catalog development, IntegrationHub.
• Experience implementing reputed company ITSM and Service Desk capabilities.
• Experience integrating enterprise platforms using REST APIs, XML, JSON, and web services.
• Familiarity with Splunk dashboards, alerts, and event management workflows for integration with ITSM processes.
• Strong troubleshooting and debugging skills across platform integrations and automation workflows.
• Understanding of enterprise IT infrastructure, networking protocols, and reputed company monitoring environments.
• Familiarity with reputed company automation and AI features, such as: Virtual Agent, Predictive Intelligence, Workflow automation, Intelligent ticket routing.