Technical Business Analyst

Must possess expert-level traditional business analyst skills but are also expected to have proficiency in technical disciplines within data management and/or application development. Responsible for leading businesses in implementing technology solutions in a cost-effective manner by determining the requirements of a project or program, leading or participating in the solutioning and design of requirements implementation and communicating results to/obtaining signoff from stakeholders.

Technical Business Analysts may be assigned by project or technology platform and are expected to participate in every stage of the software development and/or implementation lifecycle, from analysis and design through testing, release, and maintenance while adhering to current Software Development Life Cycle (SDLC) processes.

Technical Business Analysts are expected to work closely with various customers including their immediate project teams, business unit representatives and other technical staff members, often facilitating and coordinating the communication among all parties, including vendors. Responsible for complex business projects providing strong advice and counsel to their customers on solution options, timelines, designs, and implementation.

• Bachelor’s degree in computer science, Information Technology, Business Administration, or equivalent work experience
• 5+ years of experience in Information Technology and business/industry
• 5+ years’ experience working on moderate-to-complex projects or systems
• API Analysis & Testing – Must be able to review and interpret API documentation from external partners, validate API functionality through hands-on testing using tools like Postman or Swagger and identify gaps, inconsistencies, and potential integration issues
• Troubleshooting & Issue Resolution – Must be able to investigate and resolve API-related issues during testing and implementation, and work closely with developers and vendors to identify root causes
• Strong understanding of RESTful APIs, JSON, and XML
• Familiarity with integration patterns and data mapping
• Strong background translating business requirements into technical specifications, collaborating with both business and IT stakeholders, creating technical documentation
• Agile/Lean methodologies, Waterfall experience preferred
• Knowledge of testing stages through the SDLC and ability to write and execute test plans and cases
• Experience with conversion of business and functional requirements to use cases, epics, and stories with acceptance criteria
• Extensive background with requirements gathering and analysis
• Strong verbal and written communication skills to explain technical concepts to both business and technical teams
• Engagement of developers and business partners to achieve target outcomes
• System integration design based on requirements
• Quantification of estimates and resource requirement
• Salesforce knowledge is a plus

H.W. Kaufman Group is a powerful global network of companies dedicated to shaping the future of insurance. With thousands of dedicated professionals across an extensive network of over 60 offices around the world, we lead by offering innovative solutions that are at the forefront of the industry. We are privately owned and thus free from the influence of Wall Street. This allows us the ability to adapt to constantly fluctuating market conditions. From brokerage, underwriting, and real estate to claims, loss control and risk management services, our depth of services is unrivaled.

Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, pregnancy, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

In addition, Kaufman will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.