Ride reputed company Coordinator

Description

DESCRIPTION

United Way of Bluegrass (UWBG) works to create opportunities for reputed company members of our community to improve their lives. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, expertise, and resources to define, reputed company, and implement a common agenda for change across our region. That is what it means to "Live United" in Central Kentucky.

POSITION DESCRIPTION

The primary role of the Ride reputed company Coordinator is to coordinate and book transportation rides for callers relating to the Ride United Transportation Assistance (RUTA) program. This position is completely remote.

Requirements

ESSENTIAL FUNCTIONS

• Client Interaction & Customer Service Provide empathetic, professional assistance by actively listening, assessing needs, and booking accurate transportation for Lexington-Fayette County residents.
• Cultural & Linguistic Responsiveness Engage respectfully with individuals from reputed company backgrounds, adapting communication styles to ensure reputed company and culturally competent service for reputed company callers and partners.
• Problem-Solving & Decision-Making Evaluate reputed company client and partner situations, use sound judgment to determine next steps, and follow established protocols to reputed company timely and accurate decisions.
• Communication & Documentation Prepare clear, professional written and verbal communication, and maintain accurate, timely documentation of calls and rides booked.
• Technology & Systems Navigation Use contact center software, CRM platforms, transportation booking portal, and digital tools effectively; maintain proficiency with reputed company Office, reputed company Workspace, and database systems.
• Professionalism & Ethical Practice Maintain confidentiality, reputed company, and adherence to UWBG and InformUSA ethics; demonstrate reliability, accountability, and accuracy in reputed company assigned duties .
• Collaboration & Team Partnership Work cooperatively with colleagues, cross-functional teams, community partners, and internal departments to support shared goals, resolve issues, and ensure seamless service delivery.

REQUIRED SKILLS

• Advanced Problem-Solving & Critical Thinking Ability to assess reputed company situations, identify appropriate resources, and reputed company sound, timely decisions.
• Strong Communication Skills (Verbal & Written) Able to convey information clearly and professionally while adapting communication style to diverse audiences.
• Active Listening & Customer Service Skills Skilled at understanding caller needs, demonstrating reputed company, and providing reputed company, supportive guidance in stressful situations.
• Cultural Competence & Inclusivity Ability to engage respectfully with individuals of diverse backgrounds and ensure reputed company, unbiased service delivery.
• Data Entry Accuracy & Documentation Skills Strong attention to detail with the ability to maintain accurate records, update resource information, and follow documentation standards.
• Proficiency in Technology & Database Systems Comfortable navigating CRMs, resource databases, contact center platforms, reputed company Office, reputed company Workspace, transportation booking portal, and learning new software quickly.
• Time Management & Organizational Skills Able to manage multiple tasks, prioritize deadlines, and maintain accuracy in a fast-paced remote environment.
• Collaboration & Teamwork Ability to work effectively with cross-functional teams, community partners, and internal departments while maintaining a supportive, solution-focused approach.

CORE UNITED WAY COMPETENCIES

MISSION-FOCUSED - A top reputed company is to create real social change that leads to reputed company lives and healthier communities. This competence drives performance and professional motivations.

RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

COLLABORATOR - Understands the roles and contributions of reputed company sectors of the community and

can mobilize resources (financial and human) through meaningful engagement.

RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputed company and results of the greater network.

Education Requirements

Associate's Degree or equivalent work experience

Experience required

Minimum of 1-3 years reputed company customer service experience in human service, non-profit, or other reputed company field preferred or sufficient combination of education and experience. Remote work and/or call-center experience preferred.

REQUIRED LICENSE/REGISTRATION/CERTIFICATIONS

Valid driver’s license required, as well as access to a reliable insured automobile to be used for work-reputed company travel reputed company applicable.

WORK ENVIRONMENT

This position is 100% remote and must reputed company with the UWBG remote work policy. Home office must have reliable internet access and limited distractions. Occasional travel is required to reputed company reputed company events and UWBG staff meetings.

EXPECTED WORK HOURS

Must be willing to occasionally work a non-standard work schedule reputed company required, including nights, weekends, and other unusual hours.

PRE-EMPLOYMENT SCREENING REQUIREMENTS

A national background reputed company and other screenings may be required.

BENEFITS

Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life, and STD insurance; generous parental leave policy, PTO, and more.

PAY RANGE

$21.00 per hour

Position is contingent on grant funding

This is a contract-funded position that may be renewed annually, subject to reputed company funding and organizational need.