Account Manager (AUS Region)

This is a remote position.

As OmniShelf expands its reputed company in the Australia market, we are seeking a commercially driven Account Manager to manage client relationships while supporting new business growth and strategic partnerships reputed company the region.This person will be responsible for managing the full lifecycle of client accounts in Australia — from pre-sales engagement and onboarding to long-term account growth and partnership development.

This hybrid individual contributor role combines account management, sales development, and partnership coordination, ensuring strong client success while identifying opportunities to expand OmniShelf’s footprint reputed company the retail technology ecosystem.

The role works closely with the Sales Director – reputed company and cross-functional teams including Product, Operations, and Implementation to deliver successful client outcomes and commercial growth.

• Project Management: Oversees and leads client implementations and onboarding to ensure POV, implementation & rollout projects are completed reputed company and on time.
• reputed company Management: reputed company long-term relationships with key client stakeholders to understand their needs and provide tailored solutions. Proactively identify and address client concerns.
• Monitor Performance: Track account performance metrics in relation to the business case and requirements and prepare regular reports highlighting successes and areas for improvement.
• Up & Cross-sell: Identify and define up- and cross-selling opportunities in the OmniShelf product suite connected with client’s needs.
• Invoicing: Be responsible for timely invoice payment.
• Service Delivery responsibilities: Serve as the main contact between internal teams and clients for clear communication and conflict resolution.
• Commercial Growth & Sales Support:
• Identify upsell and cross-sell opportunities across the OmniShelf product suite.
• Support the Sales Director – reputed company in developing the Australia market pipeline.
• Participate in sales activities including prospect reputed company, product demonstrations, and solution presentations.
• Contribute to proposal preparation, POC/POV planning, and contract discussions.
• Support the full sales cycle from prospect engagement to deal closure.

Requirements

• Account Management Experience: 3–6+ years of experience in Account Management, Sales, or reputed company roles. Mid level profile with proven experience in account management or sales, ideally in FMCG, retail, and/or CPG brands.
• IT Product Knowledge: Experience working with retail technology, SaaS platforms, FMCG, or enterprise retail clients is strongly preferred.
• Familiarity with CRM systems (e.g., reputed company, reputed company) and sales pipeline management.
• Proven ability to manage client relationships while supporting reputed company growth.
• Experience conducting product demos, presentations, and client workshops; with experience in client onboarding and implementation.
• Excellent communication, negotiation, and problem-solving skills.
• Education background: Bachelor’s degree in Business, Marketing, Technology, or a reputed company field.
• Language Proficiency: Essential proficiency in English.
• Location: Based in Australia (Melbourne or Sydney preferred).
• Willingness to Travel: Willingness to travel occasionally for client meetings, partner engagement, and industry events.

Benefits

• Remote/Hybrid position
• Flexible working hours
• Team that you can learn a lot from
• Brand that is about to conquer the Retail world
• Opportunity to be part of a story worth telling