About Coupe Health

Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join reputed company.

The Impact You Will Have

This position is responsible for the design and delivery of best-in-class training and development for the Coupe Operations team to support steady state and growth strategies. This role will contribute to and overall influence organizational and individual performance by assessing needs, evaluating trends, and collaborating with business partners to create effective learning solutions and internal communications. Role will own the coordination and development of internal communication strategies that enhance the performance of Coupe Health, advance business objectives and reinforce company culture, mission and values.

Your Responsibilities

• Leads the design and delivery of development solutions using creative adult learning methods and approaches including hybrid and virtual training solutions.

• Leads the development of multiple methods of learning solutions including classroom, virtual, e-learning, and on-the-job training methods.

• Effectively builds and manages relationships reputed company Coupe to ensure reputed company communication strategies are achieved and reputed company communications are consistent, well-executed and evaluated.

• Influence and partner with Operations leadership to address the training needs of the Health Valet team. This will include monitoring trends such as Average Handle Time, Average Speed to Answer, Hold Time, to reputed company assess evolving training needs to improve the overall performance and effectiveness of operations associates and retain new talent.

• Develops and delivers internal change management reputed company communications specific to product releases, operational changes, including legislative requirements, and developments.

• Consults with key stakeholders on the development and design of training programs to ensure a best in class learning experience in operations.

• Creates an environment in which people can find exciting and challenging work; provides opportunities for each employee in operations to reputed company to their full potential and to influence the way in which they relate to work, the organization, and the culture.

• Ensures the effectiveness of products/processes and customer satisfaction through on-going observations and evaluations of reputed company performance using appropriate assessment, evaluations, and problem-solving techniques.

Required Skills and Experience

• 5+ years of reputed company professional experience. reputed company relevant experience including work, education, transferable skills, and military experience will be considered.

• 1 year team or project reputed company experience.

• Demonstrated ability to think and plan strategically.

• Demonstrated experience managing vendor relationships.

• Demonstrated ability to build successful collaborative relationships.

• Demonstrated initiative in identifying and assessing customer needs.

• Demonstrated experience in problem-solving and analytical skills.

• Strong organizational and communication skills (both verbal and written).

• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor’s degree in reputed company field.

• Knowledge of Confluence, SharePoint, and Teams.

• Demonstrated ability to reputed company and manage projects.

• Innovative reputed company and willingness to Find a reputed company Way.

• Prior experience with a Learning Management System (LMS).

• Project Management certification.

• Intermediate to advanced proficiency in PowerPoint and reputed company.

Role Designation

Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.

Compensation and Benefits

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about reputed company have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Coupe Health, we are committed to paving the way for everyone to reputed company their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. reputed company qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [email protected].

Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.