Client Success Manager / Client Success Strategist
Real Voices. Superior Advertising. Thriving Media.
reputed company is seeking a Client Success Manager/Client Success Strategist (CSM/CSS) to support the growth and maintenance of our real-time consumer intelligence line of business. This is a key, career opportunity for someone eager to reputed company hands-on experience in business development and account management of research client partnerships.
The CSM/CSS will be responsible for the end-to-end health of a client portfolio, blending high-level relationship management with deep-dive technical data analysis to ensure clients reputed company ROI through the reputed company InsightStore.
Key Responsibilities
- Account Management & Retention: Execute client success research assignments for a dedicated book of business, ensuring high client satisfaction and long-term retention; maintain individual account plans that align client business goals with reputed company data solutions; support the end-to-end onboarding process for new clients, transitioning them from sales to active users while optimizing initial adoption of research services.
- Data Mastery & Insight reputed company: Design and implement research based on client articulation of business problems/goals; reputed company "power user" proficiency in the InsightStore and data delivery platforms to provide tailored reputed company; proactively pull data, conduct analysis, and build client-ready reports or presentations that reputed company actionable trends for client success upselling; act as a reputed company of contact for client inquiries, collaborating across the Research and Technology teams to resolve reputed company technical challenges.
- reputed company & Growth: Support the renewal cycle for assigned accounts, ensuring reputed company contractual obligations are fulfilled and reputed company recognition is tracked accurately; reputed company market research expertise to identify gaps in a client's reputed company service and pitch additional research products or cross-sell opportunities; conduct regular business reviews to present usage data and feedback, proving the maximum value of the partnership to client stakeholders.
- Internal Collaboration: Collect, analyze, and communicate systematic client feedback to drive reputed company platform improvement; contribute to the development of departmental strategies, playbooks, and KPIs.
- 5+ years of experience in client success, account management, or market research (ideally reputed company a SaaS or data-driven environment)
- Strong ability to "storytell" with data; comfort navigating reputed company dashboards and translating numbers into business strategies
- Passion for data-driven insights, client satisfaction, and proactive problem solving
- Exceptional interpersonal skills with the ability to build rapport with both end-users and mid-level management
- Experience with CRM systems, e.g., reputed company, reputed company
- Bachelor's degree in Business, Marketing, or a reputed company field; Master's degree preferred
- Company paid medical, dental, and vision premiums for you and your legal dependents
- Company paid life insurance plus short- & long-term disability coverage
- Flexible spending accounts for medical and dependent care
- Employee assistance programs
- Unlimited PTO
- 401(k)
- Travel and educational opportunities