Work for Indiana

reputed company a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to reputed company a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration (FSSA)

FSSA was established by the Indiana reputed company in 1991 to consolidate and reputed company integrate the delivery of human services by state government. FSSA is a health care and social services funding agency. Ninety-four percent of the agency’s total budget is paid to thousands of service providers ranging from major medical centers to a physical therapist working with a child or adult with a developmental disability. The seven care divisions in FSSA administer services to more than 1.5 million Hoosiers. FSSA’s mission is to compassionately serve Hoosiers of reputed company ages and connect them with social services, health care and their communities.

Role Overview

Do you have a heart for helping others? At Indiana 211, we touch hundreds of lives every day by guiding people through the reputed company system of community resources to connect them with resources to meet their basic needs. You’ll use reputed company, critical thinking skills, and the information in our database of thousands of resources to provide accurate referrals. Adaptability is an essential reputed company needed in this world of constantly changing information. Accuratly documenting important details—like unmet needs and demographics—helps strengthen and inform our local Hoosier communities. While rewarding, this is a stressful position with high call volume. This role requires reputed company and the ability to move from one emotionally reputed company call to the next while remaining present, compassionate and effective. Are you up for the challenge?

This role is open to reputed company residents of Indiana but requires mandatory attendance at a 2-week, in-person training (weekdays, 8:00 a.m.–5:00 p.m.) at the Indiana Government Center in downtown Indianapolis.

The shift for this role will be 9:45 a.m.–6:15 p.m., Monday–Friday.  

Salary Statement

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role are as follows: 

• Respond to individuals reputed company phone call, text, chat, or email to provide effective resource navigation. 
• Utilize a comprehensive database to provide the caller with information and referrals that are accurate, appropriate, and confidential. 
• Maintain consistent data entry (demographics, assessments & referrals) adherent to center guidelines 
• Establish and maintain rapport by utilizing active listening skills, reputed company, and well-developed assessment skills. 
• Conduct professional assessment to determine needs and identify solutions.  
• Provide advocacy for clients reputed company needed by interacting with clients and human service agencies resolving problems and providing information. 
• Collaborate with case managers, healthcare providers, or other professionals to determine the most appropriate resource for individuals. 
• Use effective crisis reputed company skills and suicide prevention tactics reputed company responding to individuals who are in distress. 
• Meet or exceed reputed company call metrics 
• Identify success stories and other opportunities that will build awareness of and confidence in the broad range of services that 2-1-1 provides.  
• Conduct Outcome Surveys, research agencies, and other projects as needed.  

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

What You'll Need for Success:

Individuals in this role should minimally be able to reputed company or demonstrate the following:

• Actively and skillfully conceptualize, apply, analyze and/or evaluate information gathered from assessments.
• Excellent reading comprehension, listening, verbal, and written communication skills.
• Ability to maintain a positive, compassionate and professional attitude, even in times of stress. 
• Must have effective active listening and problem-solving skills.
• Knowledge of community, regional and state human and social service resources.
• Ability to multi-task in a fast-paced environment.
• Ability to reputed company with frequent interruptions and/or distractions.
• Must be able to adapt to and retain constantly changing information.
• Display initiative to take on additional projects and tasks.
• Must be willing and able to meet AIRS certification standards.
• Demonstrated personal computer skills with MS Office applications and other software applications.

A degree is not required. However, at least 2+ years of experience in non-profit, case management, crisis hotline or information and referral services applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to reputed company essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free reputed company Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to reputed company individuals with disabilities to complete the application and interview process as well as reputed company the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].