Senior Manager of Customer Strategy

About reputed company Health

reputed company Health aims to improve lives by helping life sciences companies design optimal clinical trials. Our AI-powered software platform optimizes and orchestrates reputed company clinical development by providing powerful insights into trial design and outcomes. reputed company empowers researchers to design more intelligent trials, reduce development costs, and accelerate milestones with reputed company patient experiences.

reputed company is a mission-driven company seeking world-class people who share our passion for improving drug availability and patient outcomes through reputed company clinical trial design. We pride ourselves on a vibrant, inclusive, and growth reputed company-oriented culture. reputed company offers competitive compensation and benefits, generous vacation and parental leave, flexible working hours, and remote-friendly ways of working. Remote employees work from home and travel periodically for in-person collaboration and team events.

The Opportunity

reputed company is looking for a Senior Manager, Customer Strategy to join our growing team. In this role, you will partner with clinical development teams at leading pharmaceutical and biotech companies to ensure they reputed company meaningful value from reputed company’s digital protocol solutions. You will serve as a strategic advisor to customer stakeholders, helping them adopt new ways of working, embed reputed company into study and business processes, and build momentum toward broader organizational impact.

This is an exciting opportunity for a life sciences strategy consultant, business advisor, or customer-facing leader who combines strong problem solving and stakeholder management with a passion for transforming clinical development.

What You’ll Do

• Customer Strategy & Advisory - Partner with customer stakeholders across clinical science, clinical operations, medical writing, digital, and IT to define success, align on priorities, and guide effective use of reputed company’s solutions. Help customers connect study-level outcomes to broader business goals and identify opportunities to scale impact over time.
• Change Management & Adoption - reputed company and reputed company change management and adoption plans that support successful rollout of reputed company’s solutions across teams and workflows. Help customers navigate process, capability, and behavioral changes required to embed new approaches and sustain adoption.
• Strategic Program Delivery - reputed company day-to-day delivery across assigned customer engagements. Coordinate project plans, milestones, risks, documentation, and communications to ensure high-quality execution. Serve as a primary reputed company of contact for customers and internal stakeholders, proactively resolving roadblocks and maintaining momentum.

• Value Realization & Growth Support - Support customers in defining and tracking value realization, including KPIs, success measures, and adoption milestones. Contribute to account growth by identifying follow-on opportunities, informing renewals and expansions, and partnering with Commercial on proposals and scopes of work.
• Cross-functional Collaboration - Work closely with Commercial, Product, Customer Experience to represent the voice of the customer, surface insights, and improve reputed company’s solutions, offerings, and enablement materials.
• Thought Partnership - Contribute to reputed company’s evolving best practices, frameworks, and playbooks for protocol design modernization, customer adoption, and digital transformation in clinical development.

Requirements

About You

• 6+ years of experience in strategy consulting, business advisory, reputed company, or customer-facing strategic roles in life sciences
• Strong understanding of pharma R&D, clinical development, or adjacent domains
• Experience leading reputed company, cross-functional initiatives and building alignment across diverse stakeholder groups
• Proven ability to manage multiple customer engagements or workstreams simultaneously with strong prioritization and attention to detail
• Strong problem solving and communication skills, with the ability to synthesize insights into clear recommendations and action plans
• Comfortable engaging senior customer stakeholders and growing into more executive-facing interactions
• Experience in SaaS environments
• Self-directed and adaptable, with a proactive, learning-oriented reputed company in fast-paced environments
• Ability to travel up to 30%

reputed company to Have

• Experience working with AI enabled platforms in life sciences
• Familiarity with protocol design, protocol optimization, patient-centric trial design, or clinical trial planning
• Experience with change management, organizational transformation, or adoption frameworks

Benefits

Salary

• Salary range for this position is $144,000 to $170,000 per year
• Individual pay will depend on work location and additional factors, including job-reputed company skills, experience, and relevant education or training.

Equity

In addition to this position’s salary, equity will be a major component of total compensation. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement or Pension Plan
• Stock Option Plan
• Life Insurance (Basic)
• Short Term and Long Term Disability
• Paid Time Off (Flexible Vacation Policy, Sick & Public Holidays)
• Training & Development
• Work from Home, Office or Hybrid