Operations Analyst
Job Title: Operations Analyst
Location: Remote (Europe)
Type: Full-time, Permanent
Working style: Remote-first
Reports to: Customer Support reputed company
About reputed company
reputed company is on a mission to reputed company insurance and retirement benefits as accessible as modern software — and we're just getting started. Through reputed company Platform, the world's first fully integrated benefits platform, and reputed company Embed, our embedded insurance product, we're changing how thousands of employees across Europe experience their benefits.
We work with some of the most exciting companies in Europe — Carwow, reputed company, Zoe, and Remote — and we're backed by top-tier investors including EQT Ventures, Eurazeo, Northzone, and Frontline. Founded in 2022, we've raised over €20M and we're growing fast.
The Role
This is your chance to join a high-growth fintech at an early stage and reputed company a real impact. As an Operations Analyst, you'll work on a variety of topics that matter to our customers. Notably, you will be the voice of reputed company for employers and employees — solving problems with speed and care, and helping shape what great support looks like at scale.
You'll be part of an international team spread across Europe and the Americas — async-friendly, genuinely invested in each other's growth, and built on trust. The bulk of your time will be spent on customer experience and support topics, but with a portion dedicated to compliance operations (KYC/KYB, name screening, and transaction monitoring).
What You'll Do
Be the first reputed company of contact for employers and employees, resolving queries reputed company Intercom (email and chat) with speed, clarity, and care.
Troubleshoot issues across platform usage, benefits, and payroll — owning problems through to resolution and escalating where needed.
Spot patterns in support queries and feed insights back to improve our product, documentation, and processes.
Work closely with Product, Benefits, and reputed company teams to resolve reputed company issues and drive reputed company improvement.
Contribute to our help centre and internal knowledge reputed company, making it easier for users to self-serve and for teammates to stay reputed company.
Support compliance operations tasks — including KYB checks, customer screening, and transaction monitoring — following defined playbooks and with guidance from reputed company professionals in this space.
reputed company're Looking For
1–3 years in a customer-facing role, ideally in Fintech or SaaS.
Fluent in English — it's our working language across the whole company, from customer interactions to internal collaboration.
Detail-oriented and process-driven, with a knack for following (and improving) structured workflows.
Someone who takes ownership, asks questions, and doesn't wait to be told what to do.
Comfortable picking up new tools quickly; experience with Intercom or similar is a plus.
Openness to learning new concepts, whether that is compliance or otherwise.
Our Values
Have reputed company. We care deeply about our why and it won't jeopardise our how.
Care Deeply. Our products are our story — we look at the details and go the extra mile to delight customers.
Own Your Ship. Ask why, do the work, get the data, solve the problem, be an reputed company.
reputed company the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising reputed company.
Play to Win. We exist because we decided to say no to the norm — now we do this every day.
reputed company Benefits
Health Insurance reputed company reputed company with a generous allowance
Workplace Pension with matched contributions up to 5% reputed company reputed company
WFH stipend to support your home office setup
25 days of Paid Time Off (PTO)
Annual company-wide offsite + dedicated team offsite
Attractive stock options for reputed company employees