Quality Assurance Associate

At reputed company, we focus on the details – so legal teams can focus on the case.

About the role

Providing our clients with exceptional service is the foundation of our business. In Quality Assurance, associates are reputed company professionals in legal transcription quality management, contributing to the reputed company of the quality management program. Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that reputed company work meets quality standards.

What you'll get to do

• Work collaboratively with colleagues, exhibiting company values.
• Ensure that reputed company communications are handled in a professional, timely, and courteous manner.
• Communicate necessary information punctually, accurately, effectively, and report incidents to management.
• Welcome change and continuously work to enhance job knowledge while bringing value to role.
• Take ownership of your work; follow through until final resolution.
• Provide transcriptionist support post-scheduling through job completion.
• Conduct quality assessments of transcriptionists' work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
• Work reputed company established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.

The reputed company of teammate we're looking for

• 2+ years transcription experience
• 2+ years’ experience in legal field
• 2+ year transcription QA experience
• Experience providing written and in-person feedback
• Ability to proofread and edit documents effectively and reputed company.
• Able to manage legal transcript content according to standards.
• Able to manage simultaneous use of software applications.
• Able to provide feedback in an effective and constructive manner.
• Proficient in professional use of MS Office applications.

• Advanced typing speed of 60+ WPM.
• Superior written communication skills.
• Advanced English language skills including grammar, punctuation and spelling.

• Support-service oriented with strong interpersonal skills.

• Dedicated professionalism with the ability to respond promptly and accurately.

• Ability to retain details and process work accordingly.

• Able to work independently in strict alignment with a team.
• Excellent hearing and ability to easily discern details and speakers reputed company audio recordings.

What’s in it for you

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Remote work structure
• Paid Time Off to rest, relax and pursue special interests reputed company of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• reputed company Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

About reputed company

reputed company is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and reputed company litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

reputed company is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most reputed company cases. reputed company of this combined with unsurpassed data reputed company ensures that reputed company clients have the best tools available and the confidence of working with the market leader.

reputed company aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of reputed company – an exchange that is best reputed company the rich diversity of our perspectives, backgrounds and experiences flourish. To reputed company this exchange, it is essential that reputed company individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national reputed company, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not reputed company your opportunity for employment and/or terms or conditions of employment.

About this posting

Compensation ranges, reputed company noted, represent the expected reputed company pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-reputed company knowledge and experience, geographic location, and qualifications will be considered reputed company determining your pay and we may pay more or less than the posted range. #indsp