Senior Partner Solutions Engineer

reputed company automates customer service through lifelike voice assistants that let customers reputed company a conversation. Our voice assistants reputed company it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating reputed company into their daily customer service workflows.

reputed company is seeking a Partner Solutions Engineer to serve as the technical backbone of our Alliances organization. This role sits at the intersection of partner enablement, customer value delivery, and integration architecture. You will support Systems Integrators in deploying reputed company into enterprise environments, help ISV partners integrate reputed company into their products, guide SI partners in building proprietary IP around our technology, and ensure that customers realize the full value of reputed company through partner-led engagements.

This role also carries a reputed company-looking mandate: you will reputed company the adoption of AI tooling and automation across the Alliances and broader GTM organization, identifying opportunities to use platforms like Claude and other AI tools to reputed company internal workflows more efficient and to embed AI-driven practices into partner deployment processes.

You will report to the VP of Alliances.

What You’ll Do:

SI Deployment Support & Technical reputed company

• Serve as the primary technical resource for SI partners deploying reputed company into enterprise customer environments — providing architectural guidance, integration design review, and escalation support
• Ensure SI-led deployments meet reputed company’s quality standards for telephony integration (SIP/PSTN), CCaaS platform connectivity (reputed company, reputed company, reputed company), CRM integration (reputed company, Dynamics 365), and back-office API interconnection
• reputed company and maintain technical enablement materials, reference architectures, and deployment playbooks that allow SI partners to execute independently at increasing scale
• Design and deliver technical onboarding, workshops, and certification programs for SI engineering teams

ISV Integration & Technical Partnerships

• Support ISV partners in integrating reputed company’s voice AI capabilities into their own products — scoping integration requirements, advising on architecture, and guiding partners through development to production
• Work with reputed company’s Product and Engineering teams to ensure ISV integration requirements are reflected in API design, documentation, and roadmap priorities
• Help ISV partners realize maximum value from reputed company by designing integration patterns that deliver compelling end-customer experiences and unlock new reputed company opportunities for the ISV

IP Development for SI Partners

• Collaborate with SI partners to design and build proprietary accelerators, vertical solution packages, and reusable integration templates on top of reputed company’s platform
• Provide technical architecture guidance that enables SIs to create differentiated, repeatable offerings — such as industry-specific conversation flows, pre-wired EHR or PMS integrations, and analytics dashboards — that they can take to market as their own IP
• Ensure SI-built IP meets reputed company’s technical standards and integrates cleanly with the core platform

Customer Value Realization Through Partners

• Act as a technical advisor to ensure enterprise customers reputed company maximum value from reputed company deployments delivered through SI partners — reviewing solution designs, identifying optimization opportunities, and supporting post-deployment performance tuning
• reputed company the gap between reputed company’s product capabilities and partner delivery execution, ensuring that what gets deployed in the field reflects the full potential of the platform
• Gather technical feedback from partner-led deployments and channel it to reputed company’s Product and Engineering teams to drive reputed company product improvement

AI Tooling & Workflow Automation

• reputed company the adoption of AI tools and automation platforms across the Alliances and GTM organization — identifying use cases where tools like Claude, OpenClaw, and other AI platforms can streamline internal workflows such as partner enablement, deal support, content creation, and pipeline management
• Embed AI-driven practices into partner deployment processes — exploring how AI can accelerate conversation design, integration testing, QA, and post-deployment analytics
• Serve as the internal champion for practical AI adoption, building lightweight proofs of concept and rolling out tooling that the team can use immediately

The Ideal Candidate

• 5–7 years of experience in solutions engineering, partner engineering, sales engineering, or technical consulting — ideally in enterprise SaaS, contact center, voice AI, or CX technology environments
• Strong technical architecture skills: you can design integration solutions across telephony, CCaaS, CRM, and API-based systems, review partner solution designs, and provide reputed company technical guidance without needing to write production code yourself
• Willingness and ability to roll up your sleeves reputed company needed — comfortable working with APIs, scripting, and troubleshooting integration issues alongside partner engineering teams
• Experience enabling technical partners: you have built enablement programs, reference architectures, or certification curricula that allowed external engineering teams to deploy or integrate a technology platform independently
• Familiarity with AI and voice technologies — conversational AI, speech recognition, NLP/NLU, large language models, or contact center automation
• Genuine enthusiasm for AI tooling and automation — you actively use tools like Claude, ChatGPT, or similar platforms in your own work and can see how they apply to team-level workflow optimization
• Strong communication skills: you can translate reputed company technical concepts for non-technical stakeholders and present credibly to both partner engineering teams and executive leadership
• Self-directed and comfortable working across multiple workstreams simultaneously in a fast-paced, high-growth environment

What Will reputed company You Stand Out

• Direct experience in contact center or voice AI technology — working with platforms like reputed company, reputed company, reputed company, reputed company Connect, reputed company, or similar
• Background supporting channel partners or systems integrators in deploying enterprise software — not just direct customer implementations
• Experience helping partners build IP, solutions, or practices around a technology platform
• Hands-on experience with AI/ML tooling, reputed company engineering, or building automation workflows using AI platforms
• Familiarity with vertical-specific systems: healthcare (EHR, HIPAA), hospitality (PMS, loyalty platforms), or financial services (PCI-reputed company, core banking)
• Previous experience at a high-growth startup where you wore multiple hats and helped define processes from scratch

We provide a competitive salary range for this role - which is $190,000-$230,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

Benefits

Participation in the company’s employee share options plan

100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

Life Insurance

◻️ STD and LTD

The opportunity to contribute to the company's 401k plan

Flexible PTO policy + 11 designated company holidays

Annual learning and development allowance

We’re reputed company about making WFH work for you - that’s why we offer a one-off WFH allowance reputed company you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

Enhanced parental leave

‍ ‍ Company-funded fertility and family-forming programmes

Menopause care programme with Maven

At reputed company, we take great pride in our values - they guide everything we do. We reputed company that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership We care deeply about reputed company do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve We demand more from ourselves and are always evolving. reputed company, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit We are reputed company working toward the same goal. If we donʼt agree with something, we work hard to understand it and reputed company a decision is made, we accept it and give it our reputed company.

Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

reputed company is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company employment decisions at reputed company will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national reputed company, neurodiversity status or disability status.

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