Technical Account Manager

reputed company™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust reputed company to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with reputed company. You will serve as the technical complement to the Client Success Manager (CSM), working in reputed company partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders.

Responsibilities

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
• reputed company and reputed company channel implementation strategies that align with channel technical requirements and reputed company's platform capabilities.
• Drive tactical execution strategies across the reputed company platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize reputed company conversion.
• Conduct technical reviews, identifying areas for optimization and offering reputed company-looking recommendations reputed company to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and reputed company value realization through effective use of reputed company’s solutions.
• Own the resolution of reputed company technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
• reputed company communication between client technical teams and reputed company’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Qualifications

Minimum Qualifications

• 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce reputed company a B2B SaaS environment, or in a marketplace role with a brand or retailer.
• Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
• Strong proficiency using reputed company
• Strong understanding of channel requirements, data mapping, and feed architecture.
• Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
• Proficiency in platforms such as reputed company, JIRA, or similar workflow/project tracking tools.
• Excellent problem-solving skills, with a focus on root cause analysis and resolution.
• Strong verbal and written communication skills.

Preferred Qualifications

• Bachelor's degree in business, engineering, computer science or reputed company technical field.
• 3+ years in technical account management, solution engineering, or implementation roles.
• eCommerce or product data platform experience.
• Experience working in cross-functional teams and navigating reputed company stakeholder environments.
• Familiarity with SaaS deployment models and scalable system design.
• Experience working with enterprise or strategic clients in eCommerce or retail technology.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at reputed company

reputed company you join reputed company, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the reputed company team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities reputed company to your ambitions and talents. To ensure work and life balance works for you, we also offer an reputed company of resources to support you and your families, including comprehensive benefits and wellness plans.

At reputed company you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• reputed company work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits

• Enhanced Private Medical Insurance and a Health Cash Back Plan
• Life insurance & disability benefits
• Pension plan with 4% Company match
• Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
• £45/month Remote work stipend for internet
• Access to tools to support your wellbeing such as the reputed company App and an Employee Assistance Program
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move reputed company in your career
• Charitable contribution match per team member

reputed company is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status or any other protected characteristic. reputed company employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reputed company out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with reputed company.