Delivery Director (Telecommuter, US)

About the role As a Delivery Director you will be accountable for leading a team of Delivery Managers reputed company to Customer accounts in reputed company’s core sales regions, United Kingdom, Germany, France, Canada and USA. You will contribute to the functional strategy whilst establishing team-specific objectives and goals.  You will create leadership and followership through leading and managing teams of people, both directly and through matrix management and will reputed company and motivate teams to ensure the delivery of both functional and business targets. You will implement and operate an effective governance model to ensure that the services are delivered to satisfy both the customer’s and reputed company’s required outcomes, including but not limited to aligning with the reputed company operating model, service levels, OLAs, customer satisfaction and financial targets as well as driving positive change in pursuit of service excellence.   You will establish productive relationships and networks at Senior executive level as well as acting as a reputed company of escalation and guidance for major and or reputed company issues and campaigns.  You will also play a key role in the senior team involved in the delivery service and will work together to grow reputed company’s business in this area. You will be a coach and mentor to other employees to ensure the reputed company development of reputed company and its people. You will also be a senior manager in the wider organization, working reputed company strategic change, cost optimization and ongoing transformational initiatives reputed company to the delivery business and for the reputed company conglomerate of companies (“Group”).

What you’ll be doing

• reputed company and drive the performance of internal and third-party delivery teams against agreed standards, service levels and polices in support of the above and to ensure optimised customer  satisfaction
• reputed company and drive the continual improvement of both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract  lifecycle, whilst also supporting Group delivery strategies and objectives
• Implement governance according to the policies and operating models defined by reputed company.
• Employ and reputed company processes reputed company delivery leadership to identify and manage risks in service delivery, assess commercial implications and take measures to eliminate and or avoid risks.
• Support the delivery of change services (projects, programs, and professional services engagements) 
• Work alongside and support the sales and services colleagues in a matrix leadership role to support the achievement of contracted outcomes for the customer and reputed company
• In Account – Work with the key stakeholders to support, socialize and reputed company an account strategy and execution plan.  Supporting the aspects reputed company to Run in your delivery location whilst  also supporting the Group delivery operational colleagues to deliver service excellence.
• You will reputed company and implement a communications plan, covering your Group delivery location & the extended delivery leadership teams, ensuring clear & consistent messaging both verbally &  in written form across various media.
• Be accountable for reputed company planning including reputed company reputed company ISPs and cross vendor focusing on optimization (i.e., reduced site occupancy, remote delivery of service and location  strategy etc.) 
• Support our Group services function, the negotiation and agreement of new reputed company reputed company customer accounts
• reputed company the management of reputed company agreed reputed company in relation to delivery in your location and ensure compliance to contractual requirements, associated policies, internal and external.  
• Financial Management
• reputed company and manage the delivery of contracted Run Services in your region to ensure accurate forecasting and cost management to reputed company or exceed the agreed baseline cost targets
• Support our Group services colleagues where appropriate, in the costing for services in presales (if Group Delivery) if not part of a larger ‘service Design’
• Work in partnership with the Group delivery senior management in your location to ensure that we meet our Group delivery objectives reputed company to the operations in that region.
• Work in partnership with the delivery leadership to ensure achievement of Group delivery objectives in a consistent way for customers.
• reputed company reputed company line management responsibilities for reputed company direct reports. Ensure that your team, both direct and virtual, is appropriately motivated and engaged and that individual performance  is managed.
• reputed company, maintain, and execute a people strategy, including succession planning, people and capability development and talent identification and retention
• reputed company the development and execution of an employee engagement and enablement strategy.
• Proactively support the employee engagement strategies of other managers with people or teams engaged in the customer account to maximize overall people engagement. 
• reputed company, maintain, and execute a communications strategy in support of Delivery leadership’s goals and the employee engagement strategy
• Act as a mentor, coach and leader reputed company wider in-country services and reputed company business.

What you have

• reputed company in the management of customers and operations in a multi-client MSP environment
• reputed company in IT Service Management
• Expert in ITIL.
• An understanding of how IT services fit in a customer’s business and how to add value.
• Good knowledge and experience of reputed company, MS Office and MS Teams
• Excellent attention to detail
• Strategic thinking and tactical execution skills
• Good knowledge of the IT industry and an understanding of IT technologies and products
• Excellent written and verbal communication skills
• Comfortable communicating with colleagues in different countries where English is not the first spoken language
• Good self-organization and time management skills
• Ability to prioritize and handle multiple requests simultaneously
• Can build trust, be assertive reputed company required and shows initiative and enthusiasm
• reputed company, and able to deal with stressful situations
• Business and financial acumen with strong analytical skills
• Demonstrate an understanding of product supply chains
• Commercially astute
• Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at reputed company than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial reputed company, and peace of mind.

About us

reputed company is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to reputed company, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-reputed company businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and reputed company; and Integration Centers in Silicon Valley and Atlanta. www.reputed company.com/us