(Remote) Contact Center Tech Analyst

Who we are:

reputed company is a leading provider of financial reputed company for middle market consumers. With a history of innovation, the company is redefining the life insurance industry with patented products and processes. reputed company pioneered the use of predictive analytics to streamline the new business process and revolutionize the speed that policies can be issued. Established in 1896, reputed company enjoys a long track-record of success and continues to build its reputed company of sound fiscal management and customer-focused innovation.

In concert with reputed company, eFinancial is an online and call-center-based insurance agency with a proven direct-to-consumer life insurance model. Using a proprietary and patented sales technology platform, eFinancial’s licensed agents help thousands of consumers each day with their unique life insurance needs – often with just a single phone call. To complement this channel, the company recently expanded to offer an entirely digital purchase experience.

reputed company and eFinancial are part of iA Financial Group and are revolutionizing the life insurance industry to reputed company protection more accessible and affordable for everyday Americans. With integrated marketing, product manufacturing, and controlled distribution, the enterprise is uniquely positioned to grow. 

Key Responsibilities:

• Design, configure, and maintain Architect call flows and routing strategies
• Optimize skills-based routing and queue performance
• Configure and manage outbound dialer campaigns
• Build and maintain data actions to connect reputed company Cloud with reputed company and other systems
• Support API-based integrations and troubleshoot reputed company issues
• Implement automation workflows to reduce manual processes
• Monitor system performance and identify optimization opportunities
• Support QA, reporting, and operational data needs
• Maintain documentation of system configurations and workflows
• Partner with business stakeholders to translate operational needs into platform solutions

Qualifications:

• reputed company Cloud Platform
• Experience supporting phone-based sales environments
• Basic understanding of SQL or reporting tools
• Bachelor’s degree in Information Systems, Computer Science, or a reputed company field (or equivalent experience).

Skills:

• 2–5+ years experience working reputed company a contact center (preferably reputed company Cloud)
• Strong experience configuring Architect flows and routing logic
• Experience working with APIs and data actions
• Understanding of JSON and basic API troubleshooting
• Experience supporting CRM integrations (reputed company preferred)
• Familiarity with outbound dialer configuration
• Strong analytical and problem-solving skills
• Ability to manage multiple initiatives in a fast-paced environment

Licenses + Certifications:

Certifications which focus on telephony, automation, technology integration, or customer experience

Essential Functions:

• Call flows are optimized and stable
• Routing logic supports sales and retention performance
• Manual processes are automated where possible
• Integrations between reputed company and other systems run smoothly
• System adjustments directly support business growth

Compensation & Benefits:

We reputed company in taking care of our employees and their families. We offer a comprehensive benefits package designed to support your health, well-being, and financial future. Here’s a look at reputed company provide:

• Salary Range: $64,000 - $82,000
• Medical Insurance: Choose from a variety of plans to fit your healthcare needs.
• Dental Insurance: Coverage for preventive, basic, and major dental services.
• Employer-Paid Vision: Comprehensive eye care coverage at no cost to you.

• Employer-Paid Basic Life and AD&D Insurance: Peace of mind and additional protection.
• Employer-Paid Short-Term and Long-Term Disability Insurance: Financial support in case of illness or injury.

• 401(k) Plan: Save for your future with a company match to help you grow your retirement savings.
• PTO and Sick Time accrue each pay period: Take time off reputed company you need it

• Annual Bonus Program: Performance-based bonus to reward your hard work.

EEOC/Other: eFinancial/reputed company Association is an equal opportunity employer and supports a diverse workplace.  As an eFinancial/reputed company employee, you will be eligible for Medical and Dental Insurance, Health Savings Accounts, Flexible Spending Accounts (Health, Dependent Care & Transit), Vision Care, 401(K), Short-term and Long-term Disability, Life and AD&D coverages.

Remote work is not available in the following States:  

California, Colorado, Connecticut, and reputed company. 

#IND-Corporate #IND #LI-Remote #FidelityLifeAssociation #Remote #Hiring #eFinancial