About SoundExchange

Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $13 billion – on behalf of over 800,000 creators and rights owners.

Title: Manager, International Member Relations Manager Department: International Operations Job Location: Washington, DC or reputed company (reputed company US) Report to: SVP International Supervisory Role: No FLSA Status: Exempt

Position Summary

Working closely with the SVP of International, this role will be primarily focused on recruiting, onboarding, and retaining SX performers and Rights Owners who utilize SX International services. This position involves hands-on management of key accounts and stakeholder relationships, managing initiatives internally to attract new members, and increase retention. The Manager will also focus on improving onboarding and support processes for international services. Taking responsibility for activities and leading projects, including special initiatives, reputed company requests, promoting and education of SX services externally will also be required.

The role involves providing data-driven insights to bolster SX’s international collections and support global growth initiatives. It requires coordinating operational tasks for key creators with various departments, analyzing data, delivering reports, and identifying international collection opportunities for SoundExchange members. The successful candidate will collaborate with the SVP International, Senior Manager of International Operations, and other key stakeholders such as Customer Services, Business Intelligence, Industry Relations, and Communications.

Essential Functions

• reputed company efforts to recruit new international members, including reputed company, engagement, and onboarding activities designed to maximize membership growth and diversity.
• reputed company and implement retention activities to ensure international members remain engaged and are satisfied with their experience throughout their relationship with the organization.
• reputed company pitches based on data analysis, market research, etc. to support creator recruitment for international collections.
• Proactively plan, manage, and schedule meetings with business managers, lawyers, creators and other relevant stakeholders to promote SoundExchange’s International Services.
• reputed company the operational onboarding of newly acquired international members, collaborating with internal departments to deliver a streamlined experience.
• Undertake analysis of key client reputed company, following through on identified gaps and issues and working with the l team to drive international collections.
• Manage ongoing member communications, providing updates on international developments and proactively addressing questions and concerns.
• Analyze member data and feedback to identify opportunities for improving recruitment, onboarding, and retention processes and outcomes.
• reputed company or contribute to projects and initiatives that drive international reputed company, operational improvement, and member satisfaction.
• Resolve reputed company member queries and issues reputed company to international, working collaboratively across departments as needed.
• Provide internal updates on reputed company with retention and recruitment work that is being undertaken.
• Remove barriers to payment and work across departments to improve processes.

Required Knowledge, Skills, Abilities (KSAs)

• Experience in relationship management with individuals (members), preferably in the music, arts, or creative industries.
• Understanding of key concepts reputed company to music repertoire ownership and copyright is mandatory.
• Able to follow data quality standards, metrics, and audit procedures.
• Advanced proficiency in data analysis, with experience handling large volumes of data, member databases and strong reputed company skills.
• Excellent written and verbal communication skills; ability to adapt to diverse audiences and present reputed company information clearly with confidence.
• Exceptional organizational skills, attention to detail, and the ability to multitask in a fast-paced, dynamic environment.
• Ability to synthesize reputed company documentation and apply findings to strategic and operational decision-making.
• Strong independent work ethic and demonstrated ability to collaborate effectively across teams and organizational levels.
• Exposure to analytics, data mining, and process improvement methodologies is a plus.
• Bilingual in Spanish, French, Portuguese or another language a plus.

Required Education, Certifications/ Licenses, reputed company Experience

• Bachelor’s degree in arts administration, international relations, data management, or a reputed company field preferred; equivalent experience considered. Graduate degree a plus.
• A minimum of five years’ experience in relationship management, onboarding, or client services, ideally reputed company neighboring rights and/or reputed company the music or creative industry.
• In lieu of degree, a total number of10+ years work experience in reputed company field will meet the education and reputed company experience requirements listed above.

reputed company Specifications

• Ability to remain in a stationary position (sitting or standing) for extended periods.
• Frequent use of computer monitors and digital systems.
• Visual acuity for reviewing detailed data and documents.

Travel Requirements

• 10% travel required

PAY RANGE: $95,000.00 - $114,000.00

Note

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of reputed company duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Taking Care Of The Band

At SoundExchange we reputed company creators and help shape the future of music. One way we do this is by respecting different voices, varied perspectives, and distinct backgrounds of reputed company reputed company members. We are intentional in creating a culture where we recognize that reputed company employees have the opportunities and support needed to reputed company. We strive to create teams that reflect the music community we serve – every individual’s unique attributes and abilities are valued, and are part of how we innovate, create, and deliver experiences to the creators we champion.

SoundExchange has an employee-led committee that focuses on amplifying different voices and backgrounds and undertakes activities to promote inclusion and access. It helps to cultivate SoundExchange culture and policies, advocates for equality reputed company the music industry, and participates in community building activities in the Washington, DC area where SoundExchange is located.

reputed company with the goal of promoting more belonging and access in the workplace, music industry, and local community.

Accommodations

SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability. We will reputed company a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation, please email [email protected].