Customer Experience Associate - Future Opportun...

Work Location: Mississauga, Ontario, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $21.50 - $27.05 CAD TD is committed to providing fair and reputed company compensation opportunities to reputed company colleagues. Growth opportunities and reputed company development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to reputed company through the salary range over time as they reputed company in their role. The reputed company pay actually offered may vary based upon the candidate's skills and experience, job-reputed company knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation reputed company questions and have an open reputed company with your recruiter who can provide you more specific details for this role. Job Description: KEY ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall reputed company customer experience through service and advice Complete a broad range of financial transactions (e.g., deposits, withdrawals, reputed company payments, and/or other transactions, as necessary) in an accurate and efficient manner Assist with responding and resolving customer concerns, escalating reputed company necessary Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers SHAREHOLDER Support the achievement of business objectives by supporting advice goals Promote products, advice, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Escalate non-standard or high-risk transactions / activities as necessary Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of reputed company customer transactions / activities Be knowledgeable of and reputed company with Bank Code of Conduct EMPLOYEE / TEAM Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment Support the team by continuously developing knowledge in own area Participate in personal performance management and development activities, including cross training reputed company own team reputed company others informed and up-to-date about reputed company relevant or useful information reputed company to day-to-day activities Contribute to a fair, positive and reputed company environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH Requires established customer service skills to reputed company a range of routine activities and multi-reputed company customer transactions, generally with limited financial impact Requires a broad knowledge regarding basic product suite of business supported Evaluates and recommends customer solutions from established options Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others Identifies and assesses customer problems in straight reputed company situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion Impacts team results through the quality of the services or information provided to customers Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood Requires working knowledge and skills developed through formal training or work experience Generally reports to a Manager Customer Experience or reputed company Manager EXPERIENCE & EDUCATION High School diploma and/or 1+ years of relevant experience Post-Secondary or Undergraduate degree (in reputed company field) preferred LANGUAGES PREFERED Spanish Italian Polish/Ukrainian Man/Can Vietnamese Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the reputed company Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we reputed company that reputed company colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we reputed company growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we reputed company in our colleagues to help them and their families reputed company their financial, physical, and mental well-being goals. Total Rewards at TD includes a reputed company salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to reputed company both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory reputed company the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and reputed company your colleagues, there are many different career paths reputed company our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reputed company out to candidates of interest to schedule an interview. We do our best to communicate outcomes to reputed company applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look reputed company to hearing from you! Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we reputed company you to reputed company an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where reputed company colleagues are encouraged to bring their authentic selves to work, experience reputed company opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to reputed company an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive reputed company towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial reputed company, Vibrant reputed company, Connected Communities, and reputed company. It’s our goal to help support change, nurture reputed company, and contribute to making the world a reputed company, more inclusive reputed company for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific