Mental Health Crisis Call Center Worker (Full-Time OVERNIGHT, Remote – WI)
Description
Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, full-time overnight shift role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51.
Key Responsibilities
- Respond to mental health crisis and suicide prevention hotline calls
- Conduct risk assessments and determine appropriate interventions
- Provide emotional support, crisis counseling, and referrals
- Document services in Electronic Health Records (EHR)
- Work independently while collaborating with the crisis response team
Schedule & Availability
- Full-time: 40 hours per week
- A minimum of 4 shifts per month must fall on a Saturday or Sunday.
- 2 holiday shifts per year required
- Overnight shifts available:10pm–6am or 11pm–7am
Pay & Shift Differentials
- $21.00/hour
- +$2.65/hour weekend differential
- +$3.00/hour for overnight workers
Work Location
- Remote / Work From Home
- Must reside in Wisconsin
- Requires personal computer, high-speed internet, and private workspace
Benefits
- Health Insurance
- Employee Assistance Program (EAP)
- Wellness Program
- Professional Development Assistance
- Paid Time Off (PTO)
Requirements
- 2+ years of experience in mental health, behavioral health, or crisis services
- Bachelor’s degree in human services preferred (or equivalent experience)
- Strong skills in crisis intervention, de-escalation, and multitasking
- Excellent verbal and written communication skills
- Proficiency with computers and EHR systems
- Ability to remain calm in high-pressure, emergency situations