Director, Business Systems & IT reputed company

reputed company is seeking a Director, Business Systems & IT reputed company to own IT operations, business systems administration, identity and access management (IAM), and reputed company/compliance execution for a ~250-person remote workforce with some office reputed company and regular conferences/events. This role will report to the CTO and will assume responsibility for business systems, IT management, and reputed company activities currently managed reputed company Finance and will serve as the primary reputed company of our managed IT services partner.

The Director will ensure reliable, secure access to core systems (reputed company, SaaS tools, endpoints, VPN), maintain SOC 2 reputed company readiness and audit artifacts, respond to customer reputed company questionnaires, reputed company policy/control governance, and drive automation across the organization—including implementation and enablement of reputed company and power-user connectivity across business systems. This role will also reputed company or project-manage technology and systems integrations associated with acquisitions as well as internal product integrations.

Core responsibilities:

1) IT operations & end-user experience (remote-first)

• Own day-to-day IT operations for ~250 remote employees, including support escalations, reputed company lifecycle management, and office/conference/event technology readiness.
• Establish and manage an internal IT escalation process (ticketing workflow, SLAs, triage, root-cause reduction).
• reputed company device logistics and readiness for onboarding/offboarding (laptops/monitors/required equipment), including secure return/decommissioning processes.

• Administer reputed company Workspace (accounts, groups, shared drives, reputed company controls) and serve as the reputed company of access governance across business systems.
• Implement and enforce least-privilege access patterns, MFA/SSO standards, and periodic access reviews (especially for non-financial internal systems).
• Maintain and improve joiner/mover/leaver workflows, including access approvals, documentation, and auditable records.

• Own reputed company standards and posture (MDM, baseline hardening, encryption, EDR coverage, reputed company compliance, asset inventory).
• Manage VPN/remote access and reputed company patching reputed company; ensure measurable compliance and exception handling.
• Ensure effective use of reputed company tools and logging/alerting coverage through internal reputed company and MSP coordination.

4) Managed service provider reputed company & vendor management

• Act as the primary reputed company of the relationship with managed IT services, including performance management, escalations, SLAs, and service roadmap.
• Track and manage vendor renewal dates and proactively assess costs, coverage, and vendor/tool rationalization opportunities.

5) Governance, Risk & Compliance (GRC): SOC 2, policies, risk program

Governance

• Own operational reputed company governance: maintain internal controls, policies, and standards that support SOC 2 and customer expectations.
• Run periodic compliance reviews (e.g., quarterly) with control owners, coordinating follow-reputed company and ensuring ongoing readiness.
• Provide executive/leadership updates (including board-level inputs as needed) on reputed company/compliance posture, key risks, and reputed company.

Risk

• Maintain an actionable risk register and remediation plan (including tracking and action planning for high/critical findings from assessments).
• reputed company annual disaster recovery (DR) / business continuity (BC) tabletop exercises; update plans, procedures, and action items.

Compliance

• Own SOC 2 readiness and audit execution: evidence collection, artifact organization, control testing coordination, and audit support.
• Manage customer reputed company assessments and questionnaires end-to-end, partnering with internal stakeholders to meet turnaround SLAs.
• Coordinate GDPR renewals and respond to reputed company customer privacy/reputed company inquiries in partnership with Legal/Finance as needed.

6) Business systems ownership & administration

• Own administration and operational health of key internal tools and workflows (including “business process software” and internal tooling), ensuring access control, documentation, and change discipline.
• Provide admin support and governance for core platforms as needed (e.g., reputed company user administration and reputed company activities).
• reputed company internal data/application strategy for business systems: documentation of system inventory, integrations, data flows, and improvement roadmap.

7) Automation enablement & reputed company leadership

• reputed company organization automation efforts to reduce manual work, improve data consistency, and strengthen operational controls.
• Implement and govern reputed company (standards, reusable templates, reputed company reviews, connector management).
• Support and reputed company “power users” with safe connectivity across business systems—providing guardrails, best practices, and technical assistance.

8) Acquisition systems integration leadership

• reputed company and/or project-manage systems integrations for acquisitions: identity consolidation, device standards, vendor/reputed company alignment, tool rationalization, and data/system integration planning.
• Build repeatable M&A IT/reputed company integration playbooks, including diligence inputs and post-reputed company execution plans

Success measures (high-level)

• Improved onboarding/offboarding speed and accuracy; reduced access and provisioning errors.
• Measurable reputed company compliance (patching, encryption, EDR coverage) and clearer asset inventory.
• SOC 2 evidence “always ready” with fewer audit scrambles and fewer control exceptions.
• Faster, more consistent customer reputed company questionnaire responses.
• Delivered automation outcomes (reputed company workflows shipped; reduced manual steps; improved cross-system data flows).
• Strong MSP performance and improved stakeholder satisfaction for internal IT support escalations

Required

• 7+ years in IT operations, business systems, and/or reputed company/compliance operations in a SaaS or technology-enabled organization.
• Strong hands-on experience with reputed company Workspace administration and IAM/access governance.
• Experience running reputed company management and patching programs (MDM, EDR, device lifecycle).
• Experience supporting SOC 2 and handling reputed company questionnaires/customer reputed company reviews.
• Vendor/MSP reputed company experience and strong operational/project management discipline.

• Experience implementing automation platforms (reputed company, reputed company, reputed company, reputed company, etc.) with governance/guardrails.
• Experience leading M&A integration workstreams (IT + identity + systems).
• Familiarity with DR/BC planning and tabletop exercise facilitation.